Quality Assurance Specialist

Job Posting Date(s)

Start Date

04/28/2025

End Date

05/04/2025

Description

At Forte Opening Solutions, we don't just manufacture doors; we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting-edge technology, and where your ideas can open new doors. Together, we build not just products, but a culture of excellence and collaboration.

Reporting to Customer Service Manager, the Quality Assurance Training Specialist’s objective is to ensure the achievement of customer satisfaction and loyalty standards by writing/revising work instructions, creating and providing training to the team, carrying out quality audits and verifying the accuracy of orders. He/She monitors the quality of the department by identifying opportunities for improvement, particularly in work procedures, order entry processes, communications, and employee skills development. His/her role requires he/she to provide feedback to management so that the customer service manager can intervene with the team, particularly to support the development of skills and carry out corrective plans.

Responsibilities

Reviews/Creates audits and work procedures (approved by the SAC Director)

Presents new or revised procedures to the team

Performs Audits

Ensures the proper application of ordering procedures

Validation of the accuracy of information

Respect and compliance of procedures

Compliance with expected performance (deadlines)

Evaluates the quality of communications

Empathy/openness

Patience/courtesy

Clarity / Accuracy of messages

Optimization and efficiency of communications

Spelling

Identifies opportunities for improvement (Findings) and proposes action plans to management.

Develops different training tools to support task training.

Ensures the implementation of processes and the acquisition of skills through updating the matrix and the continuous training plan.

Supports the creation of individual training plans

Supports the creation of a collective plan

Participates in reviewing the onboarding process and controls the onboarding process for new employees

At the request of the director, designs, presents, leads and coordinates training for the team.

Communication training

How to deal with difficult customers

New products, new markets…

Presentation of new or adjustments to work procedures

Support the order verification process for non-compliance reports

Qualifications

Education

• HS diploma
  
  

Experience

• Have (3) years of experience in an account manager position preferably;
• Perfectly biligual, both spoken and written;
• Communicate with clarity, accuracy and efficiency, both written and orally;
• Sustained concentration required;
• Ensure confidentiality and respect for employees;
• Be structured and organized in particular to carry out training activities;
• Ability to work in an open-spaced environment;
• Good time management and prioritization of tasks to be carried out;
• Excellent writing skills;
• Rigor in the application and compliance with the directives and procedures in place;
• Have basic knowledge of Office and Outlook software;
• Have excellent knowledge of the SAP and LDPC system;
• Work as a team and have a sense of collaboration.
• Demonstrate great product knowledge and able to explain the manufacturing process with ease;
• Know how the different departments and the company work;
• Master all procedures to apply them and carry out audits;
• Demonstrate a high level of professionalism in your communications;
• Great analytical skills, demonstrate good judgment and be detail-oriented to identify opportunities for improvement and analyze different reports;
• Have a desire to share knowledge and the ability to question ways of doing things