Coordinator, Inside Sales

Who We Are…

At USA Wood Door, we deliver tailored solutions with trusted service, exceptional quality, and superior speed. Our team works closely together and with our customers to understand project needs, craft custom doors and frames, and deliver them fast – often in two weeks or less. With deep expertise and a commitment to reliability, we help customers solve problems and keep projects on track across industries like healthcare, hospitality, education, and retail. If you’re ready to make an impact in a collaborative, fast-paced environment, join USA Wood Door and help lead the way in speed, service, and quality.

Key Responsibilities

• Provide resolution to basic customer requests including, but not limited to sample requests, order documentation inquiries (open and invoiced), introductory product knowledge, website/e-tool navigation, understand account service structure and where to retrieve account information.
• Actively identifies and communicates opportunities for organizational growth, process improvement, and enhanced customer engagement, contributing to the long-term success of the company.
• Demonstrates a strong commitment to our core values in all interactions, decisions, and contributions, fostering a positive and values-driven workplace culture.
• Maintain clear and professional communication via phone and email.
• Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs.
• Identify and correct issues within customer estimates or orders
• Develop a general understanding of hardware templates and applications, warranty claim process, and manufacturing limitations and specifications.
• Follows established internal escalation protocols to address procedural challenges, collaborating with relevant teams to ensure efficient issue resolution
• Maintain a collaborative and team-oriented work environment.
• Adhere to all company safety and environmental regulations.
• Available to work occasional weekends and extended hours during the work week as needed, as well as being flexible to schedule changes.
• Potential for travel at a minimal capacity for training purposes.
• Perform other duties as assigned by the Inside Sales Supervisor to ensure positive customer experience.
  
  

Qualifications

Skills and Competencies

• Demonstrates the ability to adjust to shifting priorities, new processes, and evolving business needs in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to handle stressful situations and difficult customers calmly and professionally.
• Strong organizational and multitasking abilities while maintaining a high level of attention to detail.
• Proven ability to work independently and collaboratively in a fast-paced environment while meeting daily benchmarks
• Proficiency in Microsoft Office 365 suite of applications (examples: Outlook, Word, Excel).
• Strong foundational math skills with an emphasis on working with decimals, fractions, discounting, and the ability to accurately read and interpret rulers and measurements.
  
  

Education & Experience

• 1–2 years of customer service experience preferred.
• High school diploma or equivalent required
• Associate degree or combination of relevant experience in door and/or frame construction experience, building supplies industry or manufacturing flows preferred.