Branch Manager - Hartford

We Exceed Expectations. Every Customer. Every Time.

We currently have an opening for a Full-time Branch Manager to join our team in our HARTFORD, WI location.

As the Branch Manager you will be a trusted advisor within the communities we serve. You will lead a team of retail team members in effectively identifying the financial needs of our customers while consistently ensuring a high level of customer service. As a leader within the community, you will actively participate in organizations and activities that provide visibility and promote Forte Bank.

This role is a KEY cultural leader at Forte Bank. We are seeking a leader who has a continuous improvement mindset, is sales-oriented and deeply invested in developing people as individuals, not just employees.

This role is on-site in Hartford, Wisconsin. Hours of Work: Monday - Friday 8:00 am - 5:15 pm/close, occasional Saturday 8:15 am - 12:15 pm. May be required to attend community events outside of these hours.

PRIMARY RESPONSIBLITIES AND ACCOUNTABILITES IN BRANCH:

• Oversee daily operations and supervision of the branch team including adherence to government regulations, the bank's policies and procedures and ethical business practices.
• Serve as a strong people leader, mentor, and coach; provide continuous feedback and clear role expectations while holding your team accountable to high standards
• Continuously look for ways to optimize efficiency within the branch operations
• Lead the branch to achieve established sales goals by generating referral business, new accounts, management of current customer accounts and identifying opportunities to enhance our relationships with our customers.
• Increase market share by building long-term relationships with local business
• Promote the bank's various banking products including retail and business deposit, loan, and investment services.
• Ensure compliance with policies, procedures, security requirements, government regulations, and ethical business practices.
• Coach, mentor, and motivate a team of dedicated banking professionals to become a high performing team
• Recruit, hire and develop branch staff. Foster a team environment by selecting and hiring quality team members who are collaborative, results driven and possess strong sales and service aptitudes.
• Maintain safety and security for our customers and team members.
• Maintain a thorough knowledge of the bank's products and services
• Ensure the delivery of high-quality customer service through regular contact with customers.
• Evaluate service quality and initiates corrective action, as necessary.
• Other duties as needed.

BUSINESS DEVELOPMENT RESPONSIBILITIES (<10%):

• Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.
• Maintains a high touch relationship with key branch customers and prospects within the market.

EDUCATION AND EXPERIENCE:

• Minimum of five years of banking experience, at least 3 years in an Assistant or Branch Manager role.
• Minimum of three years of leadership and management experience.
• Experienced in day-to-day branch operations, compliance, and audit controls for a branch
• Proven skills in coaching and managing staff to high levels of customer service.
• Intermediate knowledge of Microsoft software.
• Thorough understanding of the use an application of required banking software.

SKILLS AND ABILITIES:

• Considerable knowledge of retail and business banking.
• Knowledge of bank compliance and security procedures.
• Comfortable leading through change and continuous improvement.
• Proven customer service and interpersonal skills.
• Clear, concise, and professional communication both verbal and written.
• Effective selling, cross selling, and referral skills.
• High level of integrity and commitment to confidentiality.
• A professional, proactive, and strategic approach to work.
• Uphold the ethics of the bank outlined in the code of conduct.
• Detail-oriented.
• Exhibit a positive, customer focused approach.
• Work as a member of the team, seeking to understand other departments, the solutions they offer and the relationship to servicing customers.
• Willingness to occasionally step in and assist with Teller or Universal Banker duties.

Benefits of Choosing to Work at Forte Bank:

• Competitive Pay
• Very Generous PTO plan
• Great benefits: Medical, Dental, Vision, Flex Spending Account, Company Paid Life, Company Paid Short- and Long-Term Disability
• 401(k) with company match up to 4% (immediate vesting!)
• Profit sharing
• Employee Stock Ownership Program
• Employee Celebrations and events
Logo Apparel

Check out our website www.fortebankwi.com or our Facebook page to learn more about our AMAZING organization and culture!

Forte Bank is an Equal Opportunity Employer. It is the policy of Forte Bank to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.