AV Support Engineer

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50 years of experience and a bold new identity.

We are seeking a highly skilled AV Support Engineer to support one of our key enterprise customers. This mission-critical role serves as the primary on-site technical authority, responsible for the full lifecycle of AV and live production systems. You will lead system design and integration, oversee live event operations, manage technical escalations, and ensure seamless, high-quality production delivery across a complex AV/IT environment. This role demands deep technical expertise, exceptional problem-solving capability, and strong leadership.

What You’ll Be Doing:

• Lead setup, testing, tuning, and operation of all production equipment, including cameras, switchers, routers, audio mixers, replay/recording platforms, and transmission/streaming workflows.
• Program and configure complex networked AV/IT systems, including Dante, AES67, SMPTE ST 2110, AV-over-IP solutions, DSPs, and automation/control systems.
• Configure and operate Ross Video Dashboard
• Operate and continuously monitor all systems during live events and broadcasts to ensure flawless performance and content quality.
• Handle warranty, RMA, and hardware level fixes
• Support event execution, daily operations, and high-stakes productions requiring precision and rapid response.
• Serve as the senior escalation point for complex AV issues beyond Tier 1 and Tier 2 technicians.
• Rapidly diagnose and resolve hardware failures, control issues, network conflicts, signal-flow disruptions, and real-time production problems.
• Perform preventative maintenance, system health checks, and ecosystem-wide firmware/software updates.
• Oversee AV/broadcast initiatives including new deployments, facility enhancements, upgrades, and retrofits.
• Collaborate closely with Producers, Directors, Stage Managers, IT teams, and cross-functional stakeholders to ensure technically sound, on-time execution of productions.
• Provide technical mentorship, training, and guidance to crew members, technicians, and junior engineers.

What You Bring to Assure Success:

• Proven experience as a Senior AV Engineer, or similar role in live production environments.
• Deep knowledge of AV/IT technologies including Dante, AES67, NDI, SMPTE ST 2110, AV-over-IP solutions, DSP systems (Q-SYS, Biamp), and professional production equipment.
• Strong proficiency with control systems (Crestron, QSC, Extron), digital audio networking, video routing, multi-room AV design, and integration with enterprise networks (firewalls, VPNs, VLANs).
• Ability to configure and monitor KVM-over-IP and IP based Intercom Systems
• Familiar with modern Sound and Lighting consoles
• Extensive knowledge for both Windows and Mac Operation Systems
• Understanding of multichannel wireless microphone and personal monitoring systems
• Extensive experience troubleshooting complex AV systems under high pressure in live environments.
• Familiarity with cloud-based AV management and monitoring tools.

Preferred Certifications & Training:

• CTS, Dante Certification, Q-SYS training, CCNA, or similar technical certifications are preferred.
• ETCP Rigging Certification (Arena or Theatre) preferred.
• OSHA 10- or 30-hour certifications are preferred.
• Certification for operation of Aerial Work Platforms (scissor lifts, boom lifts) is preferred.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

To receive consideration, an interested person must apply through the FORTÉ career site at https://www.dayforcehcm.com/CandidatePortal/en-US/avisystems.