What are the responsibilities and job description for the CUSTOMER SUPPORT & SOLUTIONS REPRESENTATIVE position at Fort Worth Transportation Authority?
Customer Support & Solutions Representative
DESCRIPTION:
Trinity Metro has an immediate opening for a Customer Support & Solutions Representative. The incumbent in this position will provide accurate information to the public about Trinity Metro services. Performing under the general direction of the Customer Relations Manager. The incumbent provides information on routes and schedules for Bus, Rail and On Demand services as well as takes reservations for On Demand Paratransit service. The incumbent exercises judgment and direction in situations involving sensitive and delicate problems.
This position's responsibilities include:
- Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
- Return lost and found items.
- Provide routine information to the public
- Receive complaints and commendations from customers.
- Take pertinent information and relay it to the appropriate departments.
- Gather, organize, and mail information about Trinity Metro to citizens.
- Handles public in a courteous, efficient manner and be sensitive to their needs.
- Prepare oral and written reports including: memos, customer complaints forms, etc.
- Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.
ADDITIONAL REQUIREMENTS
Must be available to work a rotating shift during the following times:
- Sunday 8am-5pm
- Monday-Friday 5am-10pm
- Saturday 8am-8pm
EXPERIENCE
One year of customer service-related work preferably in telephone answering operations.
EDUCATION
High School diploma or G.E.D. equivalent.
Any combination of experience, training, and/or education that provides the required knowledge, abilities, and skills will substitute for the required education.
Trinity Metro is an Equal Employment/Affirmative Action Employer.