Specialist III IT Training

Specialist III – IT Training

Reports to: IT Manager II – Training

Pay Grade: 503

Duty Days: 239

Salary Range: $55,850 - $67,283

FLSA Status: Non-Exempt

Position Purpose

Supports the ongoing training and development of staff to ensure a high-quality customer support experience for stakeholders. Develops and delivers training content, tools, and processes supporting on/off boarding, operational tools, strategic programs, and compliance to local, state, and federal programs. Supports staff by delivering interactive, memorable, and inclusive training experiences. Provides a high-quality customer support experience for stakeholders.

Essential Job Functions

• Assists in development of individualized and group training programs that address specific IT needs, such as software & hardware development, network administration, cybersecurity, data analysis, etc.
• Assists in development of engaging curricula and tools; including new hire and existing employee learning.
• Assists in development of and/or updates, implements and administers program learning.
• Standardizes all training documents, both internal to technology and external facing.
• Develops online training by working directly with different District business units to create videos of current business processes available online.
• Collaborates with external vendors, consultants, trainers, and experts to provide specialized or customized training solutions when needed.
• Implements effective and purposeful training methods, such as instructor-led training, e-learning, blended learning, coaching, mentoring, etc.
• Maintains training catalog, validates training attendance in District course management system.
• Determines system utilization requirements by researching and testing systems.
• Evaluates effectiveness of training for specific jobs.
• Develops an extensive working knowledge of product suites provided by the District.
• Assists with new software implementation to maximize use of the software.
• Stays connected on current learning/teaching trends and adopts innovative approaches to drive impactful, engaging learning for participants.
  
  

Safety

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.
  
  

Supervisory Responsibilities

• None.
  
  

Personal Work Relationships

• All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and acts as a team player; promotes teamwork. Responds and acts appropriately in confrontational situations.
  
  

Other Duties As Assigned

• Performs all job-related duties as assigned and in accordance with the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.
  
  

Knowledge, Skills & Abilities

• Knowledge of adult learning theory with experience designing and implementing effective training and development through adopting multiple learning approaches.
• Knowledge of data information systems, data analysis, and the formulation of action plans.
• Skill in coordinating, planning, organizing, and facilitating staff development.
• Skill in professional learning, technical assistance, and consultation.
• Skill using various multimedia programs for formal presentations and reports.
• Skill in program planning, development, analysis and evaluation.
• Ability to create and maintain technical documentation.
• Ability to link training to performance and quality using measurable outputs
• Ability to learn new software applications or web-based tools and develop materials to deliver knowledge transfer to others.
• Ability to build, guide, organize, and work cooperatively with others to complete technical projects.
• Ability to design, organize, and track work plans, create appropriate working and decision- making processes, ensure stakeholders are engaged, and support the work itself.
• Ability to use application software to access databases, email, create spreadsheets, and process professional documents.
• Ability to organize and coordinate work under pressure, meet tight deadlines, and proactively resolve issues.
• Ability to communicate effectively, both oral and written forms to a wide audience.
• Ability to engage in self-evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work.
  
  

Travel Requirements

• Travels to school district buildings and professional meetings as required.
  
  

Physical & Mental Demands, Work Hazards

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 15 pounds).
• Environment: Works in an office setting; may require occasional irregular and/or prolonged hours.
• Attendance: Regular and punctual attendance at the worksite is required for this position.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.
  
  

Minimum Required Qualifications

• Education: (See approved combinations of Education & Experience below)
• Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required;
• Associate’s degree from accredited college or university in a related field preferred.
• Certification/License: None.
• Experience: 3-5 years’ experience in training or user support required.
  

Approved Combinations

Education Experience

HS/GED/TxCHSE 5 years Associate’s degree 3 years

• Language: Bilingual fluency (English/Spanish oral and written) preferred.
  
  

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.