What are the responsibilities and job description for the IT Support Specialist position at Fort Technologies Inc.?
Position Overview:
The Desktop Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
Key Responsibilities:
- Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
- Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
- Perform on-site and remote break-fix services, including diagnosing and repairing hardware failures, peripheral issues, and component replacements for desktops, laptops, and printers.
- Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users
- Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices.
- Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.