Slot Technician I

SUMMARY:

Responsible for the repair and maintenance of all electronic gaming devices (EGD’s) under the direction of the Slot Technical Supervisor and the Slot Technician III’s.

ESSENTIAL JOB FUNCTIONS:

• Ensures a fun and exciting gaming and service experience is provided to each and every customer by maintaining and repairing electronic gaming devices (EGD’s) on the casino floor.
• Must be motivated, possess the ability to multi-task, self-starter team player.
• Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations 
• Assists in all service requirements that are necessary in gaming machine equipment. 
• Maintains the internal appearance of machines and equipment. 
• Promotes outstanding guest relations.
• Must maintain familiarity with games in order to provide great guest service as well as resolve guest disputes as needed.
• Handles routine guest concerns and incidents and identify situations that require supervisory assistance or involvement. 
• Understands and complies with casino and departmental directives, policies and procedures. 
• Performs all related and compatible duties as assigned.
• Make sure components are working properly on the slot floor (monitors, printers, bill-validators, player panels) If they are not then swap them with good parts or create, generate, and communicate work orders.
• Circulate the casino floor to fix any problems and maintain appearance of slot machines and replacing broken or burned-out bulbs and rubbing reels.
• Troubleshoots and repairs machine malfunction and player tracking system problems.
• Handle floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, kiosks, and other activities as assigned, in accordance with gaming regulations.
• Assist Slot Floor Cashiers when needed and requested by Slot Shift Managers.
• Expected to seek knowledge and learn and demonstrate increased proficiency in the use of all equipment and procedures relevant to the job title
• Must be able to perform all of the preventative maintenance required to keep a machine 100% operational.
• Maintains a clean tech shop and does not contribute to disorder or chaos within the inventory system.
• Must be able to keep a log of parts repaired
• Must be able to do minor repairs (touchscreens on card readers and displays)
• Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures
• Assists Slot Floor Cashiers with half-prints, paper fills, and other malfunctions
• Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures
• Assists Slot Floor Cashiers with half-prints, paper fills, and other malfunctions on the floor
• Perform emergency drop procedures in compliance with gaming regulations
• Assists with installations and removal of locks and player tracking systems.
• Perform coin tests as needed.
• Communicate with vendors to solve problems on the floor (call in tickets for leased games)
• Log progressive jackpot readings and enter them into the Progressive spreadsheet nightly and as needed as well as reporting any issues to the Slot Shift Manager on duty and the Slot Technical Supervisor.
• Regular attendance is required
• Must be able to work holidays and weekends, flexible shifts and/or unusual hours.
• Understand and comply with the Eye, Hi, Goodbye program.
• Other duties as assigned by Slot Management.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:

• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
• Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, telephone, and other departmental related systems, as well as heat guns, soldering irons, rework stations, multi-meters, ESR meters, Oscilloscopes and other electronic repair tools.    

QUALIFICATIONS:

• High school diploma or GED preferred.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• An attitude for learning and adaptability to solving new problems.
• An optimistic outlook and a strong, team-centered personality.
• Must be able to obtain and maintain a Fort Sill Apache Gaming License.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls; and talk or hear.  Regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Must be able to lift a maximum of 30 lbs. and push, pull, or drag up to 100 lbs. Requires close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The team member must be able to work with various hand tools and power tools.

While performing the duties of this job, the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The team member may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from moderate to loud. Flashing lights from slot machines and band lighting. The team member must have the ability to perform assigned duties under frequent time pressure in an interruptive environment.