IT Network Specialist

Essential Functions:

• Assists in providing computer/network support relating to software and hardware problems reported by users.
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.
• Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary.
• Add and maintain users on the network; assigning access, ensuring security, and maintaining their configurations are within standards.
• Assist in installation of workstations and printers on the LAN.
• Maintain documentation of network connections and equipment and maintain IP configurations and document.
• Troubleshoot network traffic issues and correct.
• Maintain email systems and all other communication platforms.
• Assist in gathering bid prices on equipment and supplies as needed.
• Monitor load balance on servers and make recommendations accordingly.

• Understand and comply with the casino’s appearance standard.
• Understand and comply with the casino’s Eye-Hi-Goodbye program.
• Understands and complies with casino and departmental policies and procedures.
• Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Issues written and oral instructions.
• Regular attendance is required.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Performs other related duties as may be assigned by reporting senior.
• Promotes outstanding guest relations.

Core Competencies & Equipment Knowledge:

• Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team member to make decisions; provide constructive feedback to others.
• Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Innovation: Able to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems.
• Resource Management:  Able to control one’s own time and spend money wisely.
• Visioning- Identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.
• Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
• Negotiating: Able to obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of services; identify hidden agendas that might interfere with resolution of terms.
• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
• Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, and other departmental related systems.      
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Physical Demands & Work Environment:

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The team member is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The team member may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

Qualifications:

• Bachelor’s degree in computer science or information systems or an equivalent amount of technical training, professional certification, and experience,
• 2 to 3 years experience in software/hardware network systems installation or configuration.
• Requires the knowledge, skills, and abilities to work with personal computer hardware and various software platforms, AV systems, player tracking card systems, gaming devices, safety equipment, etc.

• Strong customer service orientation required.
• Knowledge in different systems platforms including VMWare, HyperV Microsoft domain structure and Active Directory Services.
• Able to configure and deploy switches, routers, and firewall appliances.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.