Guest Service Security-Warm Springs Casino

Essential Functions

• Initiate jackpots and pay them out if not acting as verifier of jackpots over the amount specified in Policies and Procedures.
• Players Club; member cards, promotions.
• Title 31 Certification and knowledge.
• Assist with jackpot verifications.
• Stock and prep bar.
• Serve food, alcoholic and non-alcoholic beverages to guest in the casino in accordance with internal policies and external regulations and/or laws.
• Casino and grounds housekeeping.
• Assist with the Drop.
• Portray a positive attitude under all circumstances, understand and represent the core values of Warm Springs Casino and live the mission of always providing exceptional service.
• Assist with lost and found items, including recording descriptions - people and incidents.
• Understand and comply with the Eye, Hi, Goodbye program.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.
• Regular attendance is required.
• Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Perform other related duties as may be assigned by reporting supervisor.
• Prepare written reports documenting injuries to team members or guests, damage to property, or any other notable event which occurs during their shift.
• Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules to meet the business needs of WSC. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations.
• Maintain a neat, clean, and well-groomed appearance. Uniforms must be clean and pressed at the beginning of each shift and in compliance with the uniform policy.
• Ability to maintain a calm demeanor during stressful situations.
• Understand and comply with the Eye, Hi, Goodbye program.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
• Ability to operate various types of equipment used in your department, for example personal computers, tablets, printers, copy machines, telephone, photo identification systems, POS, Kiosks, and two-way Radios.
• Ability to work as a team and/or alone.

Minimum Qualifications

• High school diploma or GED certificate
• Must work effectively with guests, team members, and regulatory agency personnel and no criminal history
• Skills and abilities to work with personal computers, access control card systems, gaming devices, cleaning equipment, point of sales systems, liquor dispensing systems and cash control policies
• Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Strong customer service, oral and written communication skills
• Able and Food Handlers Certificate
• Valid driver’s license; clean DMV record.
• Must obtain and maintain a gaming license

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member is regularly required to stand, walk, and sit for extended periods, and use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally work in extreme outdoor temperatures, and climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift to 25 pounds, and lift, move, push, pull and/or drag 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.