Guest Service Cash Operations

Summary:

Guest Service Operations is responsible for jackpot payouts, guest service, repair, and maintenance of all electronic gaming devices (EGD’s).   

Essential Functions

• Initiate jackpots and pay them out if not acting as verifier of jackpots over the amount specified in Policies and Procedures and in compliance with gaming regulations.
• Ensures the integrity and overall accuracy of the Cage department including the daily reconciliation and reporting of all variances in excess of $5.00 dollars or more, report timely and accurately in accordance with internal control procedures.
• Assist with the Players Club, member cards, promotions.
• Title 31 Certification and knowledge.
• Assist with jackpot verifications.
• Stock and prep bar.
• Serve food, alcoholic and non-alcoholic beverages to guest in the casino in accordance with internal policies and external regulations and/or laws.
• Casino housekeeping.
• Portray a positive attitude under all circumstances, understand and represent the core values of Warm Springs Casino and live the mission of always providing exceptional service. 
• Assist with lost and found items, including recording descriptions - people and incidents 
• Understand and comply with the Eye, Hi, Goodbye program.
• Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations.
• Assists in all service requirements that are necessary in gaming machine equipment. 
• Calling in service tickets on malfunctioning equipment for various vendors including kiosk vendors and slot machine vendors.
• Maintains the internal and external appearance of machines and equipment. 
• Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies, and procedures
• Assists with half-prints, paper fills, bill validator jams, bad cash boxes, and other malfunctions on the floor.
• Perform drop procedures in compliance with gaming regulations.
• Perform coin tests, ram clears, and machine moves/installs on machines.
• Perform other related duties as may be assigned by reporting supervisor.
• Ensures a fun and exciting gaming and service experience is provided to each customer by maintaining electronic gaming devices (EGD’s) on the casino floor.
• Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules to meet the business needs of Warm Springs Casino. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.  

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Maintain a neat, clean, and well-groomed appearance.  Uniforms must be clean and pressed at the beginning of each shift and in compliance with the uniform policy.
• Ability to maintain a calm demeanor during stressful situations.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
• Ability to operate various types of equipment used in your department, for example personal computers, tablets, printers, copy machines, telephone, photo identification systems, POS, Kiosks, door access to Electronic Gaming Devices. 
• Regular Attendance is required.

Minimum Qualifications

• High school diploma or GED certificate
• 1 year casino slot attendant or tech experience or Cash handling, required
• Slot Gaming systems experience required; Konomi experience preferred
• Must work effectively with guests, team members, and regulatory agency personnel.
• Skills and abilities to work with personal computers, access control card systems, gaming devices, cleaning equipment, point of sales systems, liquor dispensing systems and cash control policies.
• Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong customer service, oral and written communication skills
• Oklahoma Able License and Food Handlers Certificate.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member is regularly required to stand, walk and sit for extended periods, and use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally work in extreme outdoor temperatures, and climb or balance, and stoop, kneel, crouch, or crawl.  The team member may occasionally lift to 25 pounds, and lift, move, push, pull and/or drag 50 pounds or more.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.

Salary : $5