EVS

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
• Responsible for the overall maintenance and cleanliness of the building
• Take steps necessary to clean and maintain all assigned areas within the building’s physical structure, outside grounds, parking areas, casino floor space, public areas space and utility systems
• Clean floors by sweeping, mopping, scrubbing, and/or or vacuuming, as directed
• Inform supervisor when supplies and equipment are needed for cleaning and maintenance duties
• Notify managers concerning the need for major repairs or additions to building operating systems
• Promote excellent guest service
• Perform other related duties as may be assigned
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.
• Must obtain and maintain a gaming badge

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs 
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment, handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl.  The team member must occasionally lift up to 35 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.

Minimum Qualifications

• High school diploma or GED preferred
• Must work effectively with guests, team members, and regulatory agency personnel
• Knowledge, skills, and abilities to work with personal computers, cleaning equipment, and sanitation systems and supplies to ensure cleanliness
• Ability to use equipment and supplies as required to ensure cleanliness, including climbing, and working on ladders
• Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form; ability to read and write daily zone paperwork