Events Technician

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel, and live the mission of providing exceptional service at all times, consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow team members
• Present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor
• Produce a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Be punctual and reliable in execution of instructions
• Responsible for set up of rooms and function areas for concerts, other entertainment and events with designated tables, chairs, staging, pipe and drape, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards
• Be responsible for the receiving and delivery of Marketing give away items.
• Repair and maintain as needed event center components to include stage, lighting, lifts, flooring and walls.
• Move sound and lighting equipment into and out of the Event Center from trucks and trailers
• Be aware of all functions and activities in the Hotel/Casino during the shift, and provide consistently efficient service at all times, anticipating guests’ needs and requests
• On event conclusion, tear-down, cleaning and maintenance of rooms and function areas, ensure tables, chairs and other equipment is clean and in proper working order
• Maintain a clean, safe, hazard-free work environment within area of responsibility, placing and handling equipment with care to avoid accidents, breakage or damage
• Ensure prompt and discrete notification to senior management of any observation of illegal acts and/or internal ethics violation
• Perform other duties (including other concert-related duties) as assigned by reporting supervisor

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations

• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printer/copiers, and telephone, and other equipment like forklifts, pallet jacks, scissor-lifts and others.
• Regular attendance is required.
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Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may occasionally be required to sit, and will regularly be required to use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and move about the casino, event center and hotel areas. The team member will stand for prolonged periods, and walk, bend, twist, turn, grab, grip, sort and stack, climb or balance, and stoop, kneel, crouch, or crawl.  The team member may lift, push, pull or otherwise move up to 75 pounds, and move or push goods on a hand cart/truck.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks in a casino environment and risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The team member will likely be exposed to excessive noise and a high volume of guest and team member contact and servicing in a fast-paced environment. The noise level in the work environment varies from light to heavy, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test.

Minimum Qualifications

• High School diploma or equivalent preferred.

• Knowledge of light and heavy equipment operation and maintenance preferred.

• Aptitude to work independently, displaying strong work ethic and teamwork.
• Ability to measure distances accurately, and to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Flexibility to work varying schedules including nights, weekends and holidays.

• Excellent interpersonal, organizational and communication skills.
• Must be able to obtain and maintain a work permit from the Fort Sill Apache Gaming Commission.