We-Ko-Pa Casino - Buffet Busser II

ENTERPRISE:                                  FMYNE We-ko-pa Casino Resort

JOB TITLE:                                       Buffet Busser II

DEPARTMENT NAME:                     WCR Food and Beverage

REPORTS TO:                                  Buffet Supervisor

SALARY:                                           $16.00

POSITION STATUS:                          Regular Full-Time NON-EXEMPT

HOURS PER WEEK:                         40

POSITION DESCRIPTION:

The Buffet Busser II will provide exceptional guest service in the Buffet Restaurant at the We Ko Pa Casino Resort. They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level. Will perform duties in all casino and resort outlets as designated by business demands.  Must be able to work nights, weekends, holidays, and events needed by business demands.

Always maintain the highest level of service standards to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.  

ESSENTIAL DUTIES:

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way
• Smile and Greet
• Name and Meet
• Thank you and Goodbye!
• Responsible for setting tables, clearing tables, restocking plates, and general appearance of the dining room. 
• Provides fast, friendly, professional, and responsive customer service to restaurant guests, servers, and restaurant hosts/hostesses.
• Maintains current and accurate information regarding the menu (i.e., pronunciation, preparation techniques, seasonings, ingredients, and plate presentation) 
• Suggest items to guests based on expressed guest preference.
• Ensure proper setup and maintenance of service stations, tables, and common areas throughout all dining rooms.
• Ensure that all silverware, glassware, and flatware are polished, stocked, and set to service standards.
• To ensure sufficient set-ups for the service station, including silverware, china, sugar, creamers, iced tea, and coffee according to business levels
• Responsible for ordering necessary supplies.
• Completes assigned side work.
• Must be knowledgeable of all health department regulations.
• Must have a valid food handler’s permit.
• Must have valid Title 4 training.
• Performs other related duties as required.  
• Must be able to lift more than 50 pounds and push or pull 100.
• Must be able to obtain and maintain State/Tribal License (including extensive background check).
• Must pass a pre-employment drug test.

WORK CONDITIONS:

• While performing the duties of this job, the employee is required to:
• Bend, reach, stand, and walk for 34-66% of the workday.
• Eye/hand coordination for 34-66% of the workday.
• Exposed to hot/cold temperatures for 34-66% of the workday.
• Exposed to dust for 1-33% of the workday.
• Sit for 1-15% of the workday.
• Must be able to obtain and maintain State/Tribal License (including extensive background check).
• While working on the casino floor, the employee is exposed to high levels of noise daily.

EDUCATION AND/OR EXPERIENCE:

Minimum of 1 year of restaurant experience.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.