Market Cashier

JOB TITLE:                                       Market Cashier Graveyard Shift ($500.00 Sign-On Bonus)

DEPARTMENT NAME:                     WCR Food and Beverage

REPORTS TO:                                  Market and Daubs Restaurant Supervisor

SALARY:                                           $16.00 Reg. Shift/ $18.00 Graveyard Shift

POSITION STATUS:                          Regular Full-Time NON-EXEMPT 

HOURS PER WEEK:                       40

POSITION DESCRIPTION:

The Market Cashier will provide exceptional guest service in the Market Quick Service Restaurant. The Market Cashier is responsible for ringing in orders and expediting food orders in the Market Quick Service Restaurant. The cashier ensures the timely and accurate delivery of guest food orders. The Market Cashier will assist with delivering orders to the dining room. They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level. Will perform duties in all casino and resort outlets as designated by business demands. Must be able to work nights, weekends, holidays, and events needed by business demands.

Always maintain the highest level of service standards to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.  

ESSENTIAL DUTIES:

Essential Duties may include tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by position in this class. Essential Duties may include tasks, knowledge, skills, and other characteristics.  

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, Thank you, and Goodbye.

Accountable to all standards outlined in the We-Ko-Pa Way Casino Resort service guide.

Take guest orders and place items into the point-of-sale system. Take payment for food and beverage items and ensure accurate cash handling procedures are followed.

Assists with delivering accurate orders to the guests seated in the Market dining room.

The Market Cashier will assist with overall operations for the Market Casino quick-serve restaurant and assist in other casino restaurants and outlets as required by business demands.

Under the direction of Quick, the Serve Supervisor will work together with the team to ensure a clean work environment with an emphasis on 100% compliance with all health and safety standards.

Strives for guest satisfaction through positive interactions, the accuracy of orders, and the timeliness of service. 

Fills in as needed to provide outstanding service in quick-serve restaurants or other areas necessary.  

Will be responsible for completing all required departmental training.

Will work daily to assist with keeping proper stock and inventory of all snacks, condiments, disposables, beer, and wine at the Market.

Will perform daily opening and closing side work as required by management.

Addresses all food, beverage, or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.  Involves a supervisor or manager when issues cannot be solved. 

Works in the restaurant 90% of the time with a “hands-on” mentality for guest service.

Must be knowledgeable of all health department standards.

Must receive and have a current Food Handler Card at all times.

Must complete and maintain DRAM certification or similar certification for alcohol service.

Assists in banquet and catering events for the department, including off-site events when required. 

Performs other related duties as required by the department.

Must be able to lift more than 50 pounds and push or pull 100.

Must be able to obtain and maintain State/Tribal License (including an extensive background check).

Must pass a pre-employment drug test. 

WORK CONDITIONS:

While performing the duties of this job, the employee is required to:

Bend, reach, stand, and walk for 34-66% of the workday.

Eye/hand coordination for 34-66% of the workday.

Exposed to hot/cold temperatures for 34-66% of the workday.

Exposed to dust for 1-33% of the workday.

Sit for 1-33% of the workday.

Must be able to obtain and maintain State/Tribal License (including extensive background check).

While working on the casino floor, the employee is exposed to high noise daily.

EDUCATION AND/OR EXPERIENCE:

One year as a cashier or server in a hospitality-related business.

Self-motivated with attention to detail

4-Diamond resort or casino experience preferred.

Strong analytical skills

Must have the ability to memorize menus and upsell menu items.

Must be able to work on InfoGenesis point-of-sale systems.

Must be able to pass a math test to ensure accurate cash-handling transactions.

Must have a valid food handler certification.

Must complete Title IV certification.

Must complete and maintain a DRAM or similar alcohol awareness certification.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.