Server/Cashier

POSITION SUMMARY

Under direct supervision of the Food & Beverage Supervisor, contributes to the efficient daily operation of Food & Beverage activities by greeting, serving, and catering to the needs of venue guests and by graciously hosting, taking orders at table, preparing beverage orders, accepting payment, and assisting co-workers to ensure customer satisfaction, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 
ESSENTIAL DUTIES & RESPONSIBILITIES

• Greets restaurant customers and takes food and drink orders.
• Enters orders into point-of-sale system.
• Handles cash and provides change.
• Serves food orders in timely and professional manner.
• Remains attentive to customers throughout dining experience.
• Responds to inquiries and makes recommendations regarding menu items and daily specials.
• Ensures accuracy of guest check and method of payment; operates point of sale, makes change as necessary, and issues receipts to customers.
• Balances and reconciles computerized and manual reports at end of shift.
• Performs opening and closing side work as instructed.
• Sets up tables, trays, and carts.
• Reports any maintenance or housekeeping discrepancies to management.
• Attends and participates in regularly scheduled staff meetings. Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

 
KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Restaurant operations and food service principles.
• Cash handling methods and procedures.
• Customer service standards.
  

Skill in:

• Operating a cash register and Point of Sale (POS) system.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Correct English usage, grammar, spelling, and punctuation.
• Providing exceptional customer service.
  

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate professionalism at all times.

• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Work independently with minimal supervision.
• Adapt to varying situations.
• Work in a fast-paced environment and meet deadlines. Uphold strong ethics and integrity.
  

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• One (1) year of food service, cashiering, or related experience.
• A combination of relevant education and related work experience may be considered.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain Food Handler’s and TIPS/Servesafe Alcohol certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.

Background Investigation Requirements

• Pre-employment drug screen

• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted

 
PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; reach with hands or arms; and talk or hear. The employee occasionally is required to sit; stoop, kneel, crouch, or crawl; use a computer and cellphone/telephone; and lift up to 25 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

 
WORK ENVIRONMENT

Work is generally performed in a casino restaurant setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.