What are the responsibilities and job description for the Beverage Manager position at FORT HALL CASINO?
Beverage Manager
POSITION SUMMARY Accomplishes the Food & Beverage department’s strategic objectives by planning, organizing, and managing all daily beverage operations while providing excellent customer service. Manages staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Develops and implements a strategic plan to maintain capacity to deliver beverage services; establishes, implements and communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
- Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
- Hosts regular staff meetings to ensure communication among personnel regarding beverage-related activities.
- Coordinates with supervisors to ensure departmental staffing is maintained within budgetary requirements.
- Achieves the financial objectives of the department by exercising control and implementation over the beverage budgetary processes.
- Conducts evaluations of departmental services and works with managers and supervisors to take appropriate steps to improve performance and/or customer service levels.
- Ensures the efficiency of beverage operations and maximum level of service is achieved through a culture of teamwork and consistency.
- Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
- Complies with all property and department policies and procedures.
- Oversees all lounge, restaurant, and banquet alcohol service, beverage host service, and offsite beverage service.
- Maintains complete and accurate inventory records.
- Ensures all bar and beverage equipment is operating safely and efficiently.
- Receives and resolves customer inquiries and complaints.
- Keeps leadership informed of beverage activities by attending meetings and submitting reports.
- Maintains a professional, organizational, and community reputation.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
- Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
- Department organization, functions, objectives, policies and procedures.
- Food and beverage operations and principles, including applicable health and sanitation standards.
- Budget preparation and administration.
- Inventory and recordkeeping practices and principles.
- Customer service standards.
Skill in:
- Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
- Preparing, reviewing, and analyzing operational and financial reports.
- Supervising, training, and evaluating assigned staff.
- Making effective decisions in emergency situations.
Ability to:
- Communicate efficiently and effectively both verbally and in writing, individually and in meetings; present effectively in group settings.
- Maintain confidentiality.
- Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
- Work independently and meet strict timelines.
- Create and present effective speeches and presentations.
- Analyze situations and adopt appropriate courses of action.
- Establish and maintain professional relationships with the public and co-workers.
- Make solid decisions and exercise independent judgment.
MINIMUM QUALIFICATIONS
- High School Diploma or GED.
- Five (5) years of progressive work experience in food and beverage operations.
- Three (3) years of management experience in a food and beverage service environment.
- A combination of relevant education and related work experience may be considered.
- Valid driver’s license is required when driving vehicles for work-related purposes.
- Must be able to successfully pass a background screening / investigation according to the established requirements below.
Tribal and Native American preference shall apply to all positions.
CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS
- Must obtain and maintain Food Handler’s, Food ServSafe, Alcohol ServSafe, and TIPS certifications.
- Must be able to submit supporting documentation of education and training to support qualifications.
- Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.
BACKGROUND INVESTIGATION REQUIREMENTS
- Pre-employment drug screen.
- Personal reference check and employment verification.
- Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand; walk; sit; use hands to manipulate, touch, or grasp; use a computer and cellphone/telephone; and talk or hear. The employee occasionally is required to reach with hands or arms; stoop, kneel, crouch, or crawl; lift up to 50 pounds; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.
WORK ENVIRONMENT
Work is generally performed in an office or casino setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.
Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
At Shoshone-Bannock Casino Hotel, we believe in taking care of our team members. Check out the fantastic benefits you'll enjoy when you join our family:
Paid Leave and Holidays:
- Generous PTO and vacation days to recharge and relax.
- Ceremonial leave to celebrate important cultural events.
- Various holidays off to spend time with family and friends.
Comprehensive Benefits Package:
- Health Insurance: Medical, Dental, Vision, and Prescription coverage to keep you healthy.
- Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
- Telemedicine: Access healthcare professionals from the comfort of your home.
- Short Term and Long-Term Disability: Support when you need it most.
- Employee Assistance Plan (EAP): Get help with personal and professional challenges.
- Supplemental Products: Enhance your coverage with options like Flexible Spending Account, Hospital Indemnity, Critical Illness, Accident, Identity Theft Protection, and Whole Life with Long Term Care.
- Retirement Plans: Secure your future with 401K and ROTH plans.
Enrollment Information:
- Open Enrollment: Enroll in benefits once yearly during open enrollment.
- Eligibility: All permanent full-time employees (30 hours per week) who have completed their probationary period are eligible to enroll.
Ready to make a difference in our team and enjoy these amazing benefits? Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!
Please fill out the attached application and send it to Josephine Tuell at josephine.tuell@shobangaming.com.
If you have any questions or concerns, please reach out to Josephine at 208-238-4800 ext. 3041.
Salary : $27 - $30