What are the responsibilities and job description for the Service Advisor position at Fort Dodge Jeep Ram Chrysler Dodge Fiat?
About Us
Fort Dodge CDJR is expanding, and we want YOU to come along for the ride! Being one of the fastest growing dealers in IA, we are in need of people who are looking for a change. The automobile business isn’t what it used to be. Today, we are more connected and serving to our community than any other industry. Some of the best staff members come from our very own clients! This is why we need you! If you have done business with us, you’ve seen first hand our quality of customer care. Maybe you are an automotive enthusiast? Maybe you aren’t quite happy with your current position? Or maybe you want to work for a business that offers purpose and opportunity? It’s time for a change. We want to hear from you!
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Benefits:
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Family owned and operated
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Partners in the community
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Opportunities for advancement
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Onsite and on the job training
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5 Days paid Annual Leave
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Medical Plan
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Vision Plan
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Dental Plan
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401(K) Plan
RESPONSIBILITIES:
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
REQUIREMENTS:
- Previous dealership experience preferred, but not necessary
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Willing to submit to a pre-employment background check & drug screen
Fort Dodge CDJR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.