Office Clerk - Receptionist

At Fort Dodge Chrysler Dodge Jeep Ram (CDJR), we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Fort Dodge CDJR, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

Job Summary

We are seeking an Office Clerk/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. 

Benefits

• Medical
• Dental
• Vision
• 401K Plan
• Paid time off 
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services
• Day shift
• Closed major holidays
• No weekends

Responsibilities 

• Receive cash, checks and credit card payments from customers and record the amount received and issue monthly statements
• Call customers regarding Accounts Receivable balances
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Enter incoming Accounts Payable bills into system and issue payments
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Accounts Payable & Receivable is preferred 
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Ability to pass a background and drug test

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.