Collector II

Purpose:

Recovers monies owed to the credit union including payments on delinquent loans, bankruptcies, charged off loans, repossessions and negative share balances. Ensures all contacts with members are professional and in compliance with policies, procedures, laws and regulations.

Primary Duties and Responsibilities:

• Handles all phases of bankruptcy accounts, including filing proof of claims and communications with attorneys and trustees. Follow up with bankruptcy court as needed.
• Files for legal action to include small claims and probated estates. Attends small claims court when assigned.
• Files claims with various providers on repossessed vehicles to include physical damage, skip claims and return of premium.
• Works with insurance companies and members to resolve total loss claims, deficiency balances, and recovery of any funds due (including premiums) to the credit union.
• Works open and closed accounts as assigned, maintains a work record of progress for internal review and follow-up.
• Makes recommendations after discussing members’ financial situation on how best to resolve delinquent accounts, i.e., workout loans, extensions, legal.
• Generates collection letters and notices, using templates. Ensures all newly drafted letters are approved by management.
• Contacts delinquent accounts through phone calls, email (when permitted) and records conversation in Keystone, and processes payments.
• Backs up co-workers to ensure logging and posting of payments to loans that are charged-off, share to loan transfers and prepares vouchers when necessary.
• Helps to oversee E-Oscar to handle members credit bureau disputes.
• Prepares certified mailings and assures return receipt of such mailings is maintained.
• At the direction of management, works with collection agency partners on assignments and administrative duties to facilitate recoveries.
• Assists with all aspects of repossession of collateral including preparing all forms of documentation to clear titles, communication with recovery agents, sales, documenting expenses, requisition of expense checks and reporting.
  
  
  

Other Duties and Responsibilities:

• Places copies of all communications in FastDocs.
• Files any Collection Department forms or papers as may be necessary.
• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.
  
  
  

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

• High School Diploma
• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
  
  
  

Prior Experience:

• 3 years similar or related experience.
  
  
  

Interpersonal Skills:

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities:

• Must have knowledge and experience with repossessions, bankruptcies, preparation of small claims documentation.
• Ability to use various software applications necessary.
• Must have leadership qualities and be able to perform all functions relating to collections.
• Must be able to communicate well with the public and staff.
• Strong proficiency with computer applications.
• Strong phone skills.
  
  
  

Physical Demands:

The need for physical stamina is low to moderate.

Working Conditions:

Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.