Student Success Peer Advisor

Peer Advisors will work in the Student Success Center (SSC) and be responsible for a variety of tasks including student outreach, student/customer service (” unreasonable hospitality model”), assisting professional advisors, and serving as a guide/navigator for their peers. The Student Success Center Peer Advisor will help students with questions related to programs of study, registration, course planning, campus resource navigation, and the TechTools needed to be successful. They will assist with orienting new students to college life, college events, registration events, and be an integral part of the day-to-day services provided by The Student Success Center, as well as a positive representative of Forsyth Tech overall. Peer Advisors will develop leadership, professionalism, and a deeper understanding of the processes that the college uses to serve its students and fulfill its mission and vision in our community.

Required:

• Must be currently enrolled as a student of Forsyth Tech or recently Alumnus in good standing.
• Must have a GPA of 2.5 or greater
• Must be willing to work minimum of 15 hours but no more than 28 hours per week and have flexibility with scheduling.
• Must be able to multi-task and has strong organizational skills
• Enjoys working as part of a team, but is equally comfortable working independently
• Ability to understand and communicate appropriate professional boundaries with peers.
• Ability to work with confidential information.
• Be punctual, reliable, and consistent
• Is proficient in Microsoft Word, Excel, and other Office programs.
• Is willing to learn new skills

Preferred:
N/A

Job Duties: and other duties as needed

• Become familiar with academic catalog and programs offered, how to navigate the website, college resources, advising and registration, technology, CRMS, and positive customers/student relations, services and procedures.
• Assist students with developing a balanced and manageable course schedule and the registration process.
• Know the academic procedures (change of majors, etc.) and be able to accurately communicate this information to the students
• Provide exceptional customer service while acting as the first point of contact for Student Success Center for students, faculty, and other community members.
• Make copies, file, send/sort mail, and email, assist with large mailings and scan student information into email file.
• Answering incoming telephone calls, online chats and in person inquiries from students, parents, and members of the campus community

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment
• The employee will frequently communicate and must be able to exchange accurate information with others
• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus