What are the responsibilities and job description for the Automotive Service Advisor (with experience) position at Forrester Lincoln?
Experienced Automotive Service Advisor
Forrester Lincoln – Chambersburg, PA
$50,000–$90,000 per year | Base Salary Performance Incentives
Tired of Writing 25 Repair Orders a Day?
At Forrester Lincoln, we believe exceptional customer service starts by giving our Service Advisors the time and resources to do their job the right way.
We proudly service Lincoln, Ford, and all makes and models, giving our advisors a diverse workload while providing the premium customer experience our dealership has become known for.
Unlike many high-volume dealerships, our advisors typically manage 8–12 repair orders per day, allowing you to build relationships with clients, thoroughly present Digital Multi-Point Inspections, and provide exceptional service—without the daily chaos.
If you're looking for a dealership where quality matters more than quantity, we'd love to meet you.
Why Forrester Lincoln?
Forrester Lincoln has proudly served the Chambersburg community since 1956. As a family-owned dealership and 22-time Lincoln President's Award recipient, we've built our reputation on exceptional customer service, integrity, and long-term relationships.
While we're proud to represent the Lincoln brand, our service department works on Lincoln, Ford, and virtually every make and model, giving our advisors consistent workflow and a wide variety of repair opportunities.
When you join our team, you'll enjoy:
- Competitive base salary plus performance-based incentives
- Typical workload of just 8–12 repair orders per day
- Modern dealership and service facility
- Lincoln Pickup & Delivery program
- Complimentary Lincoln loaner vehicle fleet
- Loyal, established customer base
- Consistent workflow servicing Lincoln, Ford, and competitive makes
- Supportive, family-owned culture with an open-door management philosophy
- Long-term career growth with an award-winning dealership
Responsibilities
- Schedule and manage daily service appointments
- Welcome customers and accurately document vehicle concerns
- Review Digital Multi-Point Inspections with customers and explain recommended maintenance and repair needs
- Prepare estimates and obtain repair authorizations
- Communicate proactively regarding repair status, timelines, and costs
- Coordinate with technicians to ensure efficient workflow and timely vehicle delivery
- Document declined services and recommend future maintenance
- Manage loaner vehicles and Lincoln Pickup & Delivery appointments when applicable
- Deliver an exceptional customer experience from check-in through vehicle delivery
- Maintain a clean, organized, and professional work environment
Qualifications
- Previous Automotive Service Advisor experience required
- Dealership experience preferred
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Professional appearance and positive attitude
- Ability to work effectively in a team-oriented environment
- Valid driver's license with a clean driving record
Benefits
- Competitive Salary Performance-Based Incentives
- 401(k) Retirement Savings Plan
- Health Insurance
- Dental Insurance
- Life Insurance
- Short-Term Disability Insurance
- Paid Vacation
- Paid Holidays
- Employee vehicle purchase discounts
- Employee service discounts
- Stable, year-round workflow
- Family-owned and operated since 1956
About Forrester Lincoln
Forrester Lincoln has proudly served the Chambersburg community since 1956 and has earned Lincoln's prestigious President's Award 22 times through an unwavering commitment to customer satisfaction.
Our dealership is built on long-term relationships—with our customers and our employees. We believe in providing the tools, training, and support needed for our team members to build rewarding, long-term careers in a professional, family-oriented environment.
If you're an experienced Automotive Service Advisor looking to leave the high-volume grind behind and join one of the region's most respected dealerships, we'd love to hear from you.
Apply today through Indeed or stop by Forrester Lincoln to introduce yourself.
Forrester Lincoln
832 Lincoln Way East
Chambersburg, PA 17201
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Chambersburg, PA 17201 (Required)
Ability to Relocate:
- Chambersburg, PA 17201: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $90,000