What are the responsibilities and job description for the Hospitality Associate position at Forrest Solutions?
Hospitality & Meeting Support Associate
Full-Time | Corporate Environment
We are seeking an energetic, service-focused Hospitality & Meeting Support Associate to join our corporate team. This role is ideal for professionals with experience in catering, hospitality, banquets, hotels, or conference services who thrive in a polished, client-facing environment.
What You’ll Do:
In this role, you will be the frontline ambassador for our workplace experience, ensuring every visitor, meeting, and event is executed seamlessly.
Key Responsibilities:
- Provide warm, professional front-desk service by greeting and directing visitors, offering amenities, and ensuring an outstanding first impression.
- Process guest space and conference room reservations, including visitor access coordination.
- Prepare and reset meeting rooms, verifying reservations and ensuring rooms are ready before each event.
- Conduct floor tours at least three times daily, using checklists to maintain optimal appearance and readiness.
- Support catering operations, including food & beverage set-up, replenishment, and post-meeting clean-ups.
- Assist with internal meetings by coordinating with organizers, confirming details via email, and ensuring a smooth experience.
- Oversee pantry upkeep: clean surfaces and appliances, restock supplies, organize the space, manage the fridge, operate the dishwasher, and maintain coffee service.
- Manage supply inventory with par levels and Just-In-Time ordering to reduce waste and ensure product availability.
- Partner with building management to submit and track work orders through completion.
- Support mailroom operations, including sorting mail, notifying recipients, and preparing outgoing packages.
- Assist with printing, binding, and other document support requests.
- Oversee daily operations, maintain weekly event sheets and usage reports, respond to service requests, and proactively resolve issues to deliver exceptional client satisfaction.
Who You Are:
- Hospitality-minded with a strong commitment to service excellence
- Detail-oriented and organized, with the ability to manage multiple tasks
- Professional, polished, and comfortable in a client-facing environment
- 3 years of experience in hospitality, catering, banquet operations or conference services
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.