Customer Relations Specialist

JOB SUMMARY

Reports to the Human Resources System Manager of Employment & coordinates the applicant intake and reception duties for Human Resources (HR). Partners with and serves as a backup to the HR Specialist and in that role is responsible and accountable to efficiently coordinate all aspects of new hire and non-employee processing according to federal, state and Forrest Health guidelines.

Performance Expectations:

• Assist customers who visit the HR lobby as needed with making application for employment, troubleshooting computer issues, administer pre-employment assessments to tests as needed.
• Answer incoming calls and direct to the appropriate resource.
• Efficiently route inquiries to the appropriate resource for resolution. Determine purpose by asking follow-up questions to determine the appropriate resource.
• Open, close, and maintain the lobby daily.
• Responsible for all employment verification inquiries.
• Coordinates supply orders and invoice payment through LAWSON.
• Responsible for scanning new hire files and other various HR documents to employee files.
• Assists with preparing new hire & non-employee files for onboarding appointments.
• Assists with processing new hires for onboarding.
• Assists with creating and distributing badges appropriately.
• Responsible for entering E-Verify for new hires each week.
• Responsible for maintaining I-9 records for current and terminated employees.
• Ensures that new hire information is accurate in LAWSON.
• Distributes all incoming mail and faxes.
• Perform a variety of clerical functions as assigned.
• Maintains strict confidentiality for all department and hospital information as appropriate.
• Exercises a high degree of tact, poise, and patience.
• Demonstrate knowledge and skills to appropriately communicate and interact with all customers/visitors of all age groups while being sensitive to their cultural and religious beliefs.

Qualifications

Education/Skills:

High school diploma or equivalent required. Higher education preferred. Typing speed of thirty-five WPM is required. Computer literacy required. Must be proficient with Microsoft Suites, including Outlook.

Work Experience:

A minimum of one year of customer service/receptionist experience is required.

Mental Demands

Must be courteous, diplomatic, & cooperative while working with all customers (including applicants, employees, hiring managers, peers and managers) and use tact, patience & understanding in communicating with them. Considerable initiative, judgment, & ability for decision-making skills are required. Must have the ability to communicate on all levels & possess a sincere interest in helping people. Abilities need to be flexible to accommodate the variety of tasks associated with HR Operations. Must practice good guest relations at all times