What are the responsibilities and job description for the IT Infrastructure Specialist position at Forney ISD?
Primary Purpose
Provide Tier 1 and 2 support for IT infrastructure hardware and applications across all Forney ISD campuses
Education / Certification :
High School Diploma
Associate or Bachelor’s Degree in a computer related field of study (Preferred)
A Certification (Preferred)
Special Knowledge / Skills :
Must have strong organizational, communication, and interpersonal skills
Ability to analyze, troubleshoot, and problem solve reported computer and application errors
Knowledge of a variety of Operating Systems (i.e Windows, Chrome OS, macOS, iOS, Android)
Working knowledge of computer hardware components
Working knowledge of TCP / IP networks and subnets
Working knowledge of IP Cameras and NVR software (Avigilon Control Center preferred)
Working knowledge of Facility Access Control hardware and software (Avigilon Unity Access preferred)
Working knowledge of Motorola LMR hardware and programming
Maintains a positive attitude and works effectively with others
Experience :
Educational technology experience in a K-12 public school system preferred
Responsibilities :
Support and maintain the operation of district IT infrastructure hardware and software, including IP Cameras, facility access control, switches, wireless access points, servers, and all related management software
Perform regular corrective and preventative maintenance for all relevant systems
Perform proactive system and hardware updates of all relevant systems
Provision and manage end-user access to systems in-line with district procedures and regulations
Provide technical assistance to faculty and staff for all supported systems
Research reported technical incidents to identify trends, symptoms, and root cause problems
Effectively respond to and resolve IT support requests submitted through our department ticketing system
Provide support and training to other IT Staff members as an escalation point for support requests
Create, update, and maintain department documentation
Use effective communication skills to present information accurately and clearly
Participate in professional development to improve skills related to job assignment
Maintain confidentiality and privacy of staff and student information
Compile, maintain, and file all reports, records, and other documents required
Comply with federal and state laws, State Board of Education rule, and board policy
Demonstrate professional, ethical and responsible behavior.
Support the mission and goals of the Forney ISD
Perform other duties as assigned
Environment / Working Conditions :
Maintain emotional control under stress.
District wide and occasional statewide travel; frequent prolonged and irregular hours.
Lifting and moving materials, computers, boxes, etc.
Ability to stoop, kneel, crouch, walk, twist, bend, climb, drive and / or be mobile
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