What are the responsibilities and job description for the Account Manager position at Formulife?
Formulife is a custom dietary supplement manufacturer headquartered in Dallas, Texas, specializing in creating award-winning powder and capsule formulas for visionary brands. Through a collaborative approach and white-glove service, Formulife delivers superior quality products and exceptional customer experiences. With an in-house laboratory that blends the art and science of manufacturing, Formulife helps clients achieve decreased customer acquisition costs (CAC) and increased lifetime value (LTV). The company is dedicated to innovation and excellence in the dietary supplement industry.
This is a full-time, on-site role for an Account Manager located in Dallas, TX. The Account Manager will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring projects are executed to their satisfaction. Daily tasks include managing communications, overseeing project timelines, coordinating cross-functional teams, resolving client concerns, and identifying opportunities to upsell or expand existing accounts. The role also involves providing exceptional customer support and ensuring adherence to company standards and client expectations.
- Strong client relationship and account management skills, including the ability to communicate effectively and build trust with diverse stakeholders
- Proficiency in project management, including managing timelines, multitasking, and coordinating across various teams
- Problem-solving and conflict resolution skills to address client concerns and ensure satisfaction
- Basic understanding of sales, upselling strategies, and business growth opportunities
- Skills in documentation, reporting, and maintaining records of client interactions and project status
- Experience in the dietary supplement or manufacturing industry is a plus
- Bachelor’s degree in Business Management, Marketing, or a related field, or equivalent relevant experience
- Self-motivated, detail-oriented, and capable of thriving in a fast-paced and collaborative work environment