Device Repair Technician - Customer Service

Title: Device Repair Technician

Reports To: Store Manager and Assistant Store Manager

Effective Date: 10/2025

Exemption Status: Non-Exempt

Wage: $18.5 - $20.5 per hour

General Function

We have a golden opportunity waiting for you in the heart of Carlisle, PA. We need someone who's hungry for success, ready to team up with the Store Manager and craft a game plan.

Assisting customers with their broken devices ensuring they receive the best possible service

Essential Responsibilities

Operations Management

• Work closely with customers to assess potential device damage, recommend optimal solutions, and execute repairs to ensure reliable and lasting results.
• Lead and direct all store operations activities including, but not limited to: purchasing, receiving, inventory management, customer order management, sales floor recovery, out-of-stock review, inventory controls, store organization and cleanliness.
• Ensure merchandise, accurate price labels and signage are displayed in accordance with approved planograms. Implement product display changeovers.
• Achieve and maintain "full-store" set standards (merchandising).
• Maintain inventory data accuracy (inventory management).
• Manage special orders process and Services work including payment, ordering, returns, customer notification and fulfillment.
• Ensure obsolete and damaged inventory is minimized and RTV's are completed timely.
• Monitor and implement loss prevention initiatives to curtail losses. Promptly advise management of any unusual activity (shrink control).
• Manage core recovery and core charge compliance. Manage recycling programs within policy and city, state and federal regulations..

Sales and Customer Service

• Demonstrate a "customer-first" mentality.
• Support all commercial and retail sales strategies and initiatives.
• Support commercial lead generating activities and goals.
• Execute and coach selling and add-on strategies.
• Ensure deliveries are accurate and on time, or arrange deliveries via third-party delivery companies.

Technical

• Perform testing and installation of automotive batteries.
• Preferred ability to rebuild cordless drill batteries and other battery packs as needed
• Replace screens and other components on smartphones, tablets, and other devices as needed.
• Cut and program keys and fobs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Minimum H.S. diploma/equivalent and at least one year retail experience.
• Ability to communicate concrete and abstract ideas and understand and communicate directions using both oral and written means.
• Demonstrated ability to work with minimal direction as a resourceful, independent problem solver.
• Must be able to analyze facts and circumstances and make decisions within limits of standard or accepted practices.
• Ability to perform simple math calculations such as addition, multiplication, percentages.
• Ability to work in multiple store locations.
• Valid driver's license and clean driving record preferred.
• Must be (or have ability to become) forklift certified, if applicable.
• Technical experience is preferred but not required.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 80 pounds.
• The position requires the employee to regularly use electrical cables, simple hand tools, a magnifying glass, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.
• While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock.
• The level of noise in the working environment is moderate.
• Protective clothing and/or equipment used in this position includes goggles, gloves, and steel-toed shoes.

Salary : $19 - $21