Resident Experience Manager (Assistant Property Manager)

Resident Experience Manager (Assistant Property Manager)

Licensed Real Estate Agent | Oʻahu, Hawaiʻi

Starting Compensation: Estimated $3,700/month
Growth Potential in Current Role: Up to $6,000/month (compensation is a percentage of the management portfolio's property management fee income: the more units under managment, the more you earn, with growth occurring the majority of months until capacity is reached)
Career Advancement: Property Manager, with potential earnings of $7,000 to $12,500/month

Build Relationships. Make a Difference. Grow Your Career in Property Management!

Are you a licensed real estate professional who loves working with people, solving problems, and making a positive difference in your community? Do you want to develop into a successful Property Manager without having to do it all on your own?

Formatic Property Management is looking for an exceptional Resident Experience Manager (Assistant Property Manager) to join our Oʻahu team!

This is not your typical Assistant Property Manager position. You will be the friendly, professional face of Formatic for our residents, helping ensure that their homes are well cared for, maintenance is handled properly, and every interaction reflects our commitment to exceptional service.

You will work alongside an experienced Property Manager and be supported by dedicated leasing, maintenance, accounting, and administrative teams. Rather than juggling every aspect of property management yourself, you will have the opportunity to focus on building relationships, resolving challenges, and delivering a five-star resident experience.

And this is just the beginning!

We are looking for someone who wants to build a career with us. Our goal is to develop the right candidate into a full Property Manager within approximately one to two years, with substantially greater responsibility and income potential.

Please read the entire posting before applying.

Who We Are

Formatic Property Management is redefining what it means to manage rental properties. Founded in 2015, we have grown into a multi-state property management company serving Housing Partners and residents across Hawaiʻi, California, Colorado, and Pennsylvania.

We specialize in single-family homes and small multifamily properties, combining professional expertise, advanced technology, and a commitment to treating people with respect and compassion.

Our philosophy is simple: Built for Results, Powered by Innovation.

We believe great property management means more than collecting rent and coordinating repairs. It means protecting our Housing Partners' investments while providing residents with safe, well-maintained homes and outstanding service.

What Sets Us Apart

• A Team Behind You: You will be supported by specialized leasing, maintenance, accounting, and administrative teams, allowing you to focus on residents, properties, and professional growth.
• Real Career Advancement: This position is intended to develop into a full Property Manager role, with significant increases in responsibility and earning potential.
• Technology That Works for You: We invest heavily in systems, automation, and modern tools to reduce unnecessary administrative work and improve service.
• A Culture of Improvement: We welcome new ideas, encourage problem-solving, and believe that every team member can help make the company better.
• Meaningful Work: Your efforts directly impact the homes people live in, the experiences they have, and the long-term success of the Housing Partners who trust us with their investments.

Your Role at a Glance

1. Resident Relationships & Five-Star Service

• Serve as a friendly, professional, and responsive point of contact for residents.
• Build positive, respectful relationships while maintaining appropriate professional boundaries.
• Listen carefully to concerns, resolve problems within your authority, and ensure residents feel heard and valued.
• Proactively follow up on outstanding issues rather than waiting for residents to call again.
• Recognize situations that require Property Manager involvement and escalate them promptly.

2. Maintenance Oversight & Coordination

• Work closely with our Maintenance Coordinator to ensure maintenance requests are scheduled, tracked, and completed promptly.
• Communicate with residents regarding maintenance progress, scheduling, and follow-up.
• Help ensure repairs meet Formatic's Standard of Excellence.
• Identify recurring maintenance issues, incomplete repairs, and opportunities for preventive maintenance.
• Assist in resolving scheduling difficulties and other obstacles that may delay work.

3. Property Site Checks & Condition Monitoring

• Conduct scheduled site checks of occupied and vacant properties.
• Document property conditions thoroughly, including photographs, observations, and recommended follow-up.
• Identify maintenance concerns, safety issues, potential lease violations, and opportunities to protect property value.
• Coordinate with the Property Manager and maintenance team to ensure concerns are properly addressed.
• Help maintain the condition, security, and appearance of properties throughout the rental lifecycle.

4. Vacant Property Preparation & Turnovers

• Help coordinate the process of preparing vacant properties for their next residents.
• Conduct property visits to identify needed repairs, cleaning, landscaping, and other make-ready work.
• Work with maintenance and leasing teams to ensure properties are ready for marketing and occupancy as efficiently as possible.
• Verify that completed work meets Formatic's standards.
• Help minimize vacancy periods without sacrificing property quality.

5. Leasing & Showing Support

• Occasionally conduct in-person showings of available rental properties.
• Assist with property access, photos, and other field activities when needed.
• Coordinate with our centralized leasing team to ensure a smooth experience for prospective residents.

Most showings are handled remotely through our leasing team and advanced showing technology, so this is a relatively small portion of the role.

6. Team Collaboration & Operational Excellence

• Work closely with the Property Manager, Maintenance Coordinator, Leasing Department, and other Formatic team members.
• Maintain accurate, timely notes and records in AppFolio and our internal task management systems.
• Follow established policies while identifying opportunities to improve workflows and service.
• Take ownership of assigned responsibilities and follow through until matters are properly resolved.

What You Bring to the Table

Required Qualifications

• Active Hawaiʻi Real Estate License: You must hold a current Hawaiʻi real estate salesperson or broker license.
• Location: Must reside, or be willing to relocate, within approximately 30 minutes of our office at 1259 S Beretania St, Honolulu under light traffic conditions. While you can work from home and in the field most days, you will be required to stop by the office at least twice a week to check for and process rent and other mail.
• Communication: Excellent spoken and written English, with the ability to communicate professionally, clearly, and compassionately.
• People Skills: A genuine enjoyment of working with people, building relationships, and resolving concerns.
• Organization: Strong follow-up habits, attention to detail, and the ability to manage multiple priorities without losing track of important matters.
• Technology: Comfortable learning and using modern property management software, mobile applications, and digital communication tools.
• Transportation: Reliable vehicle, valid driver's license, and ability to travel regularly between properties throughout the assigned service area.
• Independence: Ability to work independently in the field while staying closely connected with the rest of the team.

Preferred Qualifications

• Previous property management, leasing, real estate, or resident/customer service experience.
• Experience conducting property inspections or coordinating maintenance.
• Familiarity with AppFolio, ClickUp, Slack, or similar platforms.
• Understanding of Hawaiʻi landlord-tenant laws and Fair Housing requirements.
• Experience handling difficult customer situations professionally and constructively.
• An interest in real estate investing and long-term property management.

Most importantly, we are looking for the right mindset.

You should be someone who takes pride in doing things correctly, follows through on commitments, genuinely cares about people, and is always looking for ways to improve.

Your Career Path at Formatic

We are not simply looking to fill an assistant position. We are looking for a future Property Manager.

Phase 1: Resident Experience Manager

Starting at an estimated income of around $3,700/month, you will focus on resident relationships, maintenance follow-up, property site checks, and property turnovers while learning Formatic's systems and standards.

As the portfolio we manage grows on Oahu, your income will immediately grow directly with it. No waiting around for an annual raise, you grow your income by ensuring great experiences are made so that clients are retained and new clients want to partner with us! We anticipate compensation in this role to increase to around $6,000/month within two years.

Other compensation opportunities include optional Real Estate Sales and Referrals, bonuses for achieving key performance indicator (KPI) targets, and signing new clients referred through you.

Phase 2: Full Property Manager

Our goal is to prepare the right candidate to advance into a full Property Manager position within approximately one to two years.

At that level, you will take on greater responsibility for property operations, Housing Partner relationships, financial performance, and overall portfolio management.

Potential Property Manager Compensation: $7,000 to $12,500/month, depending on portfolio size, performance, and responsibilities.

Advancement is based on demonstrated ability, performance, business needs, and readiness for increased responsibility. We provide the opportunity and support, but your growth will ultimately depend on you!

Work Setup

• Location: Oʻahu, Hawaiʻi
• Position: Full-time, with a combination of fieldwork, office collaboration, and remote administrative work
• Schedule: Primarily Monday through Friday, with flexibility for occasional property-related needs outside standard business hours
• Travel: Regular local travel between properties throughout the assigned service area

Compensation

• Starting: $3,700/month
• Growth within this position: Up to $6,000/month
• Future Property Manager opportunity: $7,000 to $12,500/month

Compensation growth and advancement depend on performance, demonstrated capabilities, and business needs.

How to Apply

We want to learn more about you than what is listed on your résumé!

Please submit:

• Your résumé, highlighting your real estate, property management, and customer service experience.
• A brief introduction explaining why you are interested in this position and what makes you an excellent fit for a resident-facing role.
• A short video (3 to 5 minutes) introducing yourself, discussing your greatest professional accomplishments, and explaining why you would like to build your career with Formatic. Email to: hello@formaticpm.com.

Please also confirm that you hold an active Hawaiʻi real estate license and meet our Oʻahu location requirements.

Learn more about us: oahu.formaticpm.com

If you are a licensed real estate professional who loves helping people, takes pride in doing excellent work, and wants a genuine opportunity to grow into a rewarding property management career, we would love to hear from you!

Pay: $3,700.00 - $6,000.00 per month

Benefits:

• Flexible schedule
• Professional development assistance
• Tuition reimbursement

Work Location: Hybrid remote in Honolulu, HI 96814

Salary : $3,700 - $6,000