What are the responsibilities and job description for the End User Support Technician /customer-focused White-Glove Support Specialist position at Formac?
EUC Specialist
Location: Chicago, IL
Duration: 6 months
28/hr on w2
- 5-8 years of experience in end-user support roles.
- Strong customer service orientation with excellent communication skills.
- Familiarity with Windows OS, Intune, ServiceNow, and POS systems.
Deep end-point management experience, including Intune with mixed operating systems (Windows, Mac OS, iPads, Android tablets).
o Provide hands-on assistance with laptops, tablets, POS devices, printers, and peripherals.
o Troubleshoot hardware/software issues and escalate to EUC or depot teams as needed.
- Customer Service & Store Engagement
- Knowledge of depot operations and device lifecycle management.
- Experience with Shopify integration / roll out is added advantage
Thanks
Jay
628-215-2224
Job Type: Contract
Pay: $23.78 - $28.64 per hour
Benefits:
- Health insurance
- Life insurance
Education:
- High school or equivalent (Preferred)
Experience:
- end user support: 4 years (Required)
- computer hardware support: 5 years (Required)
- Windows OS, Intune: 5 years (Required)
- Shopify integration / roll out: 1 year (Preferred)
Location:
- North Chicago, IL 60064 (Required)
Work Location: In person
Salary : $24 - $29