What are the responsibilities and job description for the Product Support Sales Representative position at Forklifts Group?
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Where Service Is Everything!
Product Support Sales Representative, Full Time
Annual Salary: Base Commission
Orange, California, 92865
Why Forklifts Group?
We offer:
- Monthly commission
- Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs
- 401k with company match
- 10 Paid Holidays
- 120 hours PTO/Sick days
- Training and development
- Competitive pay
- Referral program
- Tuition Reimbursement
- And so much more!
Our Culture:
- We embrace a work life balance
- Safety is standard!
- We invest in technology so you have the best tools for the job
- Leadership has the teams back!
- Our growing company provides many advancement opportunities
- Everyone has what they need to make a difference
What You Will Do As A Product Support Sales Representative:
The Product Support Sales Representative identifies all prospects in an assigned territory, evaluating the resources needed to develop business relationships. They develop sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions to meet their forklift needs in specific regards to parts, service, and rental.
Job Duties:
- Arranges appointments with customers which include pre-arranged appointments or cold calls.
- Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
- Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate.
- Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
- Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
- Initiates and processes sales order in SAGE for part purchases.
- Meets customer expectations for continued support and follow up after sales are final to include delivery of parts, signing of delivery report and rental contract, truck orientation, service schedules, etc.
- Identifies equipment sale opportunities with customer base and logs information into Salesforce CRM.
- Meets with Sales Manager to review Sales Representative Scorecard each month.
- Attends team meetings to review department goals and strategies as required.
- Works with Sales Manager to develop annual sales goals and works toward meeting them.
- Consistently monitors territory by making sales calls daily.
- Uses Salesforce CRM to track daily customer interactions.
- Maintains professionalism on the job at all times.
- Is reliable and punctual in reporting for work as scheduled.
- Performs other duties of a similar nature as required.
Qualifications:
- Bachelor’s degree in Business or related field required.
- Two or more years of outside sales experience.
- Valid Driver’s License and driving record acceptable to insurance company.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as a team
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Ability to develop relationships with customers.
- Minimal travel outside of territory (trade shows, training).
- Smart dress and a professional appearance.
- Experience selling heavy equipment
About us:
Forklifts Group has been the West Coast’s trusted material handling provider since 1989, with new and used forklifts, rentals, warehouse systems, training, parts, and service. Conveniently located in Fresno, CA, Sacramento, CA, Manteca, CA, Bakersfield, CA, Santa Maria, CA, Oakland, CA, and Las Vegas, NV., our team is dedicated to finding a solution for your equipment needs with the highest level of service.
Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.