Service Manager

The position of Service Manager is to support all Service Technicians and Service Administration in all aspects of their work duties.

• Oversee daily functions of service technicians, shop technicians, and dispatchers.
• Assist technicians with troubleshooting and repairs.
• Oversee the daily workload with the dispatchers and assist in scheduling.
• Review and deliver service proposals to customers in a timely manner.
• Communicate with customers as required for problems/solution resolution.
• Continuously monitor dept processes to ensure high quality service and customer satisfaction.
• Schedule customer visits to review quality of repairs/PM’s.
• Work with management, accounting, CSS, and customers on billing concerns.
• Maintain positive communication with service staff and management.
• Schedule field visits with techs to provide coaching and assistance when necessary.
• Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis.
• Manage the completion of all service bulletins/campaigns.
• Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.

Requirements:Education and Experience

• High school diploma or equivalent and knowledge of basic math skills.
• Minimum 5 years heavy equipment technician experience.
• Valid driver’s license.
• Efficient with computers and Microsoft Office / Windows software
• Good interpersonal skills, team player, and reliable.

Physical Requirements

• Must be able to multi-task (phone, computer, customers etc.)
• Must be able to lift up to 50 lbs. occasionally and only if required
• Be available to work flexible schedules (Monday – Friday) and overtime if required

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $72,000 - $91,000