What are the responsibilities and job description for the Shift Lead - Retail Operations position at Forgotten Angels?
This hands-on Shift Lead for Forgotten Angels Retail Operations in Pearland, TX directs daily sales floor activities, manages inventory flow and mentors staff/volunteers. This active role requires leadership and dedication to supporting individuals with disabilities, ensuring a clean, safe, and fully stocked shop.
Key Responsibilities
- Staff & Volunteer Management: Train, develop, and mentor staff, volunteers, and community service individuals to maintain productivity.
- Merchandising & Sales Floor: Ensure the sales floor is fully stocked, clean, and shoppable, including managing the display of furniture, rugs, and specialty items.
- Customer Service & Support: Lead by example in providing excellent service, assisting in different areas.
- Logistics & Runner Duties: Direct the movement of sorted/priced merchandise from back-of-house to sales floor and assist with heavy furniture/donations at the donation receiving door.
- Safety & Maintenance: Maintain a clean, organized, and safe environment. This includes sweeping aisles, clearing safety exits, organizing storage areas, and ensuring proper lifting techniques.
- Inventory Flow: Review every section of the store to ensure shelves are "full" and product is displayed to meet merchandising standards.
- Merchandising Active: Identify gaps on the sales floor and pull new products from the back as needed to maintain a fresh selection.
- Facility Care: Conduct regular walkthroughs to check that all areas, including bathrooms, are clean and stocked with supplies.
- Safety Checks: Ensure each area is clear of hazards and safe for our team, our "Angels" and shoppers.
All-Staff Commitment
We work as a team. All employees, regardless of title, are expected to:
- Clean Continuously: Wipe down counters, sweep floors, and tidy displays throughout the day.
- Provide Radical Service: Treat every customer and volunteer with the respect and care they deserve.
- Promote Safety: Actively look for and correct any situation that could be unsafe for our team or guests.
Requirements
- Previous retail, cashier or supervisory experience preferred.
- Strong interpersonal and leadership skills.
- Ability to work on a flexible schedule, including weekends.
- Ability to stand for long periods.
- Ability to frequently lift and move items weighing up to 50 lbs. and occasionally more with assistance.
Pay: $10.00 - $12.00 per hour
Work Location: In person
Salary : $10 - $12