What are the responsibilities and job description for the Part Time Customer Service position at ForeverLawn, Inc.?
Company Overview
ForeverLawn is a leading producer and distributor of premium synthetic grass products, serving a diverse range of clients through a network of independently owned dealerships. Our commitment to quality, integrity, and innovation drives us to deliver exceptional solutions for landscaping, sports fields, playgrounds, and high-profile projects worldwide.
Overview
We are seeking an energetic and detail-oriented Customer Experience Team Member to join our dynamic team. In this role, you will be the friendly face and helpful voice for our customers, ensuring they receive outstanding service during every interaction. Your enthusiasm and dedication will help foster positive relationships and enhance overall customer satisfaction.
Responsibilities
- Serve as a professional and courteous point of contact for customers, vendors, and dealers, ensuring each interaction reflects the company’s commitment to service excellence.
- Promptly answer incoming phone calls and respond to customer inquiries in a timely, accurate, and helpful manner.
- Be consistently available during working hours to handle customer interactions via phone, email, or in person.
- Greet and welcome all visitors in a warm, professional manner, ensuring a positive first impression and a comfortable experience.
- Direct guests and callers to the appropriate departments or personnel in an efficient and respectful manner.
- Collaborate effectively with internal teams and the ForeverLawn Home Office to coordinate customer and dealer support needs.
- Maintain thorough and up-to-date records of all communications and interactions using tools such as Salesforce, Excel, and other Microsoft Office applications.
- Assist with general administrative tasks, including scheduling, documentation, and data entry, to support overall team efficiency.
- Contribute to a culture of continuous improvement by identifying opportunities to enhance the customer and dealer experience.
- Uphold company standards, values, and professionalism in all verbal’s, written, and in-person communications.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Proven experience in a customer service, administrative, or front office role, preferably in a fast-paced or client-facing environment.
- Exceptional verbal and written communication skills with a professional and courteous demeanor.
- Strong interpersonal skills with the ability to engage effectively with customers, vendors, dealers, and internal teams.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Dependable, punctual, and able to maintain a consistent presence during scheduled work hours.
- Ability to handle sensitive or confidential information with discretion.
- A proactive, solution-oriented mindset with a commitment to delivering outstanding service
- Comfortable working independently as well as collaboratively in a team environment.
Hours & Availability:
This position is scheduled for 3 days per week, from 12:00 PM to 6:00 PM. We are seeking candidates who are flexible and available to work additional hours as needed to cover team member time-off requests.
Pay:
The starting pay for this position is $15/hour, with opportunities for increases based on performance. Compensation will be reviewed at 30, 60, and 90 days.
Join us to be part of a vibrant team dedicated to delivering memorable customer experiences! We value enthusiasm, professionalism, and a proactive attitude—if you’re ready to make a positive impact every day, we want to hear from you!
Pay: $15.00 per hour
Benefits:
- On-the-job training
Work Location: In person
Salary : $15