Customer Experience & Sales Coordinator

Customer Experience & Sales Coordinator

Location: Clermont, FL

Job Type: Full-Time

Pay: $18-$22 per hour, based on experience, plus performance incentives

Join a Growing Company with Deep Local Roots

ForeverLawn Central Florida has proudly served Clermont and the surrounding communities since 2009. For more than 17 years, we've built a reputation for exceptional customer service, quality craftsmanship, and industry-leading artificial turf solutions for residential, commercial, playground, pet, and sports applications.

As our company continues to grow, we're looking for an organized, energetic, and customer-focused professional to join our team as a Customer Experience & Sales Coordinator.

This role is ideal for someone who enjoys helping people, staying organized, managing multiple priorities, and ensuring no customer opportunity falls through the cracks.

Position Summary

The Customer Experience & Sales Coordinator serves as the first point of contact for prospective customers and plays a key role in converting inbound leads into scheduled sales appointments.

This position is responsible for managing incoming calls, responding to web inquiries, maintaining accurate CRM records, coordinating appointments, supporting customer follow-up efforts, and assisting with day-to-day administrative operations.

Success in this role isn't about hard selling. It's about being proactive, organized, responsive, and committed to delivering an exceptional customer experience.

Primary Responsibilities

Lead Management & Customer Experience

• Answer incoming calls and respond to customer inquiries professionally and promptly.
• Manage inbound leads generated through marketing campaigns, website inquiries, and referrals.
• Schedule consultations and appointments for the sales team.
• Follow up with leads to ensure timely communication and engagement.
• Maintain detailed and accurate customer records within the CRM.
• Ensure no qualified lead is overlooked or left without follow-up.
• Provide an exceptional first impression of the company.

CRM & Sales Support

• Own the lead management process from initial inquiry through appointment scheduling.
• Track lead activity and update customer records consistently.
• Assist with customer communications, appointment confirmations, and follow-up tasks.
• Support sales representatives by ensuring customer information is complete and organized.
• Help identify opportunities to improve lead response times and conversion rates.

Administrative & Office Support

• Assist with data entry, document preparation, and record keeping.
• Support project scheduling and coordination efforts.
• Organize customer files and internal documentation.
• Assist with proposals, contracts, and administrative paperwork.
• Help maintain office organization and operational efficiency.
• Support management with reports, spreadsheets, and special projects.

What We're Looking For

The ideal candidate is:

• Friendly, personable, and confident on the phone.
• Highly organized and detail-oriented.
• Comfortable using computers, software systems, and CRM platforms.
• Self-motivated and proactive.
• Able to manage multiple tasks without losing attention to detail.
• Committed to providing excellent customer service.
• Someone who takes ownership and follows through.

Most importantly, we're looking for someone who sees opportunities, takes initiative, and enjoys helping a growing business succeed.

Qualifications

Required

• High school diploma or equivalent.
• 2 years of experience in customer service, office administration, lead management, sales support, or related roles.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask in a fast-paced environment.

Preferred

• Experience with CRM software.
• Experience in home services, construction, landscaping, or related industries.
• QuickBooks experience is a plus.
• Bilingual (English/Spanish) is a plus.

Compensation & Incentives

• Competitive hourly pay: $18-$22 per hour based on experience.
• Performance incentives tied to appointment generation, lead management, and customer engagement.
• Opportunities for growth and advancement within the company.

Why Join ForeverLawn Central Florida?

• Established and trusted company serving Central Florida since 2009.
• Positive and supportive team environment.
• Opportunity to make a direct impact on company growth.
• Career advancement opportunities as the company continues to expand.
• Ongoing training and professional development.

How to Apply

If you're organized, proactive, enjoy working with people, and want to be part of a growing company with a strong reputation, we'd love to hear from you.

Submit your resume to ashley@cfl.foreverlawn.com along with a brief introduction telling us why you'd be a great fit for the Customer Experience & Sales Coordinator position.