What are the responsibilities and job description for the Dispatcher/Customer Service position at Foresthill Towing Inc.?
Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. You will utilize various systems and tools to manage inquiries, resolve issues, and ensure customer satisfaction within the logistics and transportation sector.
Duties
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Utilize AS400, Oracle Transportation Management, and SyteLine systems to manage customer accounts and logistics data.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints through effective data entry practices.
- Collaborate with transportation planning teams to coordinate deliveries and resolve logistical challenges.
- Use GIS tools to assist in route planning and optimization for transportation management.
- Ensure compliance with company policies and procedures while delivering high-quality service.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
Requirements
- Proven experience in a customer service role, preferably within logistics or transportation management.
- Familiarity with phone systems and effective communication techniques.
- Strong analytical skills with the ability to assess situations quickly and accurately.
- Proficiency in data entry with attention to detail to maintain accurate records.
- Experience with transportation planning tools is a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Excellent problem-solving skills along with a proactive approach to resolving customer issues.
Join us in delivering outstanding service while contributing to the success of our organization!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $18 - $20