What are the responsibilities and job description for the Inside Sales/Sales Support Representative: Collins Bus position at Forest River Bus?
Join Collins Bus as an Inside Sales Representative, working closely with dealers and Outside Sales to craft accurate quotes, identify customer needs, and drive new business through proactive lead follow-up. Manage order entry, track progress, validate pricing, and ensure all orders are accurate and meet all Federal, State, and customer requirements.
Key Responsibilities:
- Foster strong working relationships and maintain effective communication with dealership counterparts.
- Partner with the Outside Sales team to identify customer needs, assist with quoting, and help drive new business through effective lead follow-up and order processing.
- Read and interpret technical product specifications to ensure compliance with applicable state and federal regulations, as well as individual customer requirements.
- Ensure accurate and timely entry of quotes and orders into internal systems to support efficient order processing and customer satisfaction.
- Enter, process, and monitor customer orders throughout the order lifecycle, collaborating closely with Engineering, Purchasing, and Production Control teams.
- Provide timely updates and clear communication to customers to ensure transparency and satisfaction.
- Proactively identify and suggest improvements to enhance internal processes and operational efficiency.
- Perform additional duties and support tasks as assigned.
Qualifications:
- High school diploma or GED required
- Associate’s or Technical degree preferred
- At least 3 years of experience in quote and order processing in a manufacturing or customer service environment, including collaboration with sales teams to support lead generation and sales pipeline development.
- Proficient in Microsoft Excel, database systems, and sales/order management tools
- Advanced knowledge of Microsoft Outlook for professional email communication and document transmittal
- Accurate and efficient data entry skills with a strong attention to detail
- Strong written and verbal communication skills
- Excellent organizational, problem-solving, and analytical abilities
- Ability to adapt to changing priorities in a fast-paced environment
- Self-motivated and capable of working independently or as part of a team
- Strong interpersonal skills with the ability to build effective working relationships
- Demonstrated leadership potential