What are the responsibilities and job description for the Salesforce Experience Cloud Administrator position at FOREST LAWN MORTUARY?
What You'll Be Doing
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Manage, configure, and optimize the Salesforce Experience Cloud environment, including user management.
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Automate workflows, configure features, and integrate third-party applications.
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Drive user adoption through training, support, and the development of intuitive, user-friendly interfaces.
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Monitor system performance, troubleshoot issues, and implement data-driven solutions to improve operational efficiency and scalability.
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Act as a subject matter expert, staying current on Salesforce updates, best practices, and emerging technologies to proactively recommend improvements.
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Ensure data integrity, security, and compliance with organizational policies and industry standards.
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Partner a multitude of teams to deliver impactful projects that align with strategic goals and deliver measurable value.
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Oversee user access, permission sets, and profiles to ensure an efficient platform.
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Coordinate site configurations, security settings, and sharing rules with Technology Services Security Team to ensure a secure platform environment.
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Work with other business teams to ensure compliance with security standards and best security practices are followed.
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Customize Salesforce Experience Cloud to align with business needs.
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Design user-friendly interfaces and experiences within Experience Cloud.
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Implement process automation solutions to streamline business operations and improve efficiency.
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Develop and maintain custom reports and dashboards for actionable insights and performance monitoring.
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Apply UI/UX principles of design for intuitive and seamless customer experiences and mobile friendly layouts.
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Create prototypes in Figma or other formats for internal design meetings and customer journey mapping.
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Design with adherence to accessibility guidelines.
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Provide ongoing support, troubleshoot issues, and offer training to ensure optimal use of the platform.
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Continuously monitor and enhance the system’s scalability, reliability, and alignment with evolving business needs.
