Client Relationship Specialist-Bilingual Mandarin

Brief Description

Our Information Center in Glendale is searching for a bilingual Client Relationship Specialist that is responsible for creating lead opportunities for sales team, support outbound lead development and create meaningful client relationships with client families. This position will also be responsible for setting appointments for client families while educating and influencing/encouraging families to learn about preplanning.

What You'll Be Doing

• Conduct outbound calls to educate client families on the value of preplanning.
• Provide caring and compassionate services to our Forest Lawn client families.
• Generate new lead opportunities through outbound calling initiatives.
• Build and maintains a network of sources from which to identify new lead opportunities and business growth.
• Initiate and maintains relationships with client families to establish and nurture fruitful, long-lasting relationships through outbound voice, email, social media platforms, and direct mail campaigns.
• Conduct client-family survey follow-ups with existing leads to educate families to build on the client experience journey.
• Engage potential clients through outbound calling, introduces them to our services, and effectively communicates our preplanning value proposition.
• Identify product or service needs for client families.
• Use professional experience to overcome objections and effectively communicate Forest Lawn Pre-planning value propositions.
• Appointment Setting: Qualifies leads and schedules sales appointments for our Advance Planning Team.
• Ensure appointments are well-prepared and aligned with clients' requirements.
• Keep potential clients engaged and informed about our offerings.
• Prioritize projects and assists in business growth, while hitting monthly/weekly activity goals and quarterly KPIs.
• Stay informed about industry trends, and legal requirements and remains at the forefront of the funeral industry.
• Collaborate with Client Engagement Manager and other departments such as Marketing and Advance Planning teams to exchange feedback and insights for achieving individual and team targets.
• Provide regular feedback to the Client Engagement Manager on outbound progress and engagement and any challenges or opportunities.
  
  

Requirements

• Bilingual in Mandarin is required.
• High School diploma or General Education Diploma (GED).
• Must be able to work weekends and holiday, hours between 11am-8pm.
• Extensive outbound tele sales and/or lead generation experience, preferably with people-focused industries.
• Must be comfortable working onsite. (hybrid)
• Minimum of 3-5 years of outbound calling/ prospecting, with a successful track record of generating leads and setting up sales appointments.
• Proficient in using CRM software and other sales tools to manage leads.
• Strong relationship-building skills to engage prospects, nurture leads, and foster long-term partnerships.
  
  

Preferred Qualifications

• Previous experience with cold calling, advertising, and /or Salesforce.
• experience with Salesforce CRM software.
  
  

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Click here to learn more about our benefit offerings.

Drug Testing Policy

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Summary

Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.