Partnership Liaison – Rebooking Specialist

JOB SUMMARY:

Operating under the direction of the Director of Partnerships and in close collaboration with the Manager of Partnerships, this role serves The Lord in building lasting ministry relationships with families, youth groups, children's ministries, and retreat organizations through strategic sales and rebooking initiatives that drive revenue growth and ensure continued partnership with Forest Home. This role combines ministry relationship building with proactive sales activities to nurture existing relationships with Family Program participants, Youth Ministry leaders, Children's Program coordinators, and Guest Retreat organizers. The position focuses on maximizing revenue retention, expanding sales within existing accounts, and achieving annual sales targets through souls encountering Jesus and lives being transformed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales & Revenue Generation

• Achieves annual sales quotas for Family Programs, Youth Ministries, Children's Programs, and Guest Retreats through strategic account management and repeat business development
• Manages comprehensive sales pipeline with focus on converting returning clients to bookings, increasing repeat business, and expanding program participation across all revenue streams
• Conducts proactive sales outreach to dormant accounts and referrals to re-engage past clients and grow revenue
• Negotiates pricing and contract terms while maintaining ministry values and maximizing revenue opportunities
• Tracks and reports sales metrics including conversion rates, average deal size, sales cycle length, and revenue forecasting

Rebooking & Retention Sales Management

• Executes systematic sales strategies for Family Programs, Youth Ministries, Children's Programs, and Guest Retreats with aggressive focus on increasing repeat business and expanding program participation
• Develops and maintains deep sales relationships with returning families, youth pastors, children's ministry directors, and retreat coordinators to ensure continued partnership and revenue growth
• Implements results-driven follow-up protocols for post-event rebooking conversations, utilizing CRM data to track sales opportunities, family attendance patterns, youth group participation trends, and retreat booking history
• Closes multi-year contracts for annual family camps, youth retreats, children's programs, and organizational retreats to secure long-term ministry partnerships and predictable revenue streams

Relationship Development & Ministry Partnership Sales

• Exhibits exceptional sales communication skills tailored to diverse ministry contexts:
  • Demonstrates understanding of family ministry dynamics, seasonal programming needs, and budget decision-making processes
  • Communicates effectively with youth pastors regarding student ministry objectives 
  • Maintains professional sales relationships with organizational retreat decision-makers and budget holders
• Provides specialized sales consultation on program selection, helping partners choose optimal Forest Home experiences based on their ministry goals, group demographics, budget parameters, and previous program outcomes
• Identifies upselling and cross-selling opportunities within existing client relationships

Sales Pipeline Management & Revenue Expansion

• Maintains active sales pipeline with focus on Family, Youth, Children's, and Guest Retreat segments, providing leadership with detailed sales forecasting and revenue projections
• Identifies and executes expansion sales opportunities within existing partnerships:
  • Sells additional programs to families for multiple seasonal participation
  • Increases deal size with youth groups through additional retreats or expansion to family camp participation
  • Cross-sells family programming to children's ministry leaders
  • Converts guest retreat organizations into ongoing, high-value ministry partners
• Leverages referral networks from satisfied families and ministry partners to re-engage past clients and identify expansion opportunities within their church communities and denominational networks

Sales Process Management & Closing Excellence

• Manages complete sales cycle from initial follow-up contact with existing and past clients through contract negotiation, signature and payment collection, with particular attention to the unique needs of each program type
• Conducts compelling sales presentations during facility tours, highlighting program-specific facilities and sharing testimonials relevant to each ministry context to drive purchase decisions
• Implements comprehensive sales-focused follow-up designed to capture ministry outcomes, assess satisfaction, and immediately convert satisfaction into additional sales for future programs
• Maintains detailed sales activity records and provides regular sales performance reporting

Ministry Integration & Spiritual Leadership in Sales Context

• Prays specifically for each family, youth group, children's ministry, and retreat organization, understanding their unique ministry contexts, challenges, and budget considerations
• Represents Forest Home sales efforts at family ministry conferences, youth worker gatherings, children's ministry events, and organizational meetings to strengthen existing relationships and deepen engagement with current and past clients

Collaborative Ministry Support & Sales Team Integration

• Operates under the direction of the Director of Partnerships and works closely with the Manager of Partnerships to align sales strategies and ensure coordinated partnership development efforts
• Coordinates closely with Program, Guest Conference, Reservations, and Marketing teams to ensure seamless experiences for returning partners and identify cross-promotional sales opportunities
• Collaborates with sales and marketing teams to develop effective sales materials, pricing strategies, and promotional campaigns
• Participates in spiritual life activities including regular church attendance and daily Bible reading, maintaining personal spiritual vitality essential for effective ministry partnership and ethical sales practices
• Manages expenses with Godly stewardship and submits reports in a timely manner
• Performs other duties as assigned to support the overall ministry objectives and revenue goals of Forest Home

EDUCATION and/or EXPERIENCE REQUIRED:

• College degree preferred, particularly in Ministry, Sales, Business, Communications, or related field
• Proven experience in family ministry, youth work, children's programming, or retreat coordination
• Strong background in relationship-based sales with demonstrated success in meeting/exceeding sales quotas, retention, and rebooking
• Minimum 2-3 years of B2B sales experience with track record of achieving revenue targets
• Clear understanding of ministry cycles, church calendars, budget processes, and organizational decision-making processes
• Experience working with diverse age groups and ministry contexts
• Experience working or serving at Forest Home strongly preferred
• Proven sales professional with successful experience managing multiple ongoing sales relationships with minimal supervision
• Strong Microsoft Office proficiency (Word, Excel, PowerPoint) with excellent sales CRM and database management skills
• Exceptional sales and relationship-building abilities with natural affinity for long-term ministry partnership development and revenue growth

QUALIFICATIONS:

Ministry & Spiritual Requirements:

• Uphold and support the Mission, Vision and Core Values of Forest Home
• Maintain vibrant personal relationship with Jesus Christ with ability to hear from God and pray effectively for ministry partners and sales success
• Demonstrate spiritual maturity appropriate for ministry leadership, partnership development, and ethical sales practices
• Actively support and participate in staff spiritual life activities
• Signed statement of faith aligned with Forest Home's doctrinal positions

Sales & Professional Requirements:

• Meet or exceed annual sales targets and revenue goals
• Demonstrate consistent sales performance with ability to work in results-driven environment
• Maintain high conversion rates and customer satisfaction scores
• Assume responsibility for creating welcoming, professional atmosphere through excellent sales performance, appearance, and demeanor
• Maintain regular, timely attendance with flexibility for weekend and evening ministry events and sales activities
• Demonstrate exceptional people service skills with ability to serve diverse ministry contexts with integrity while achieving sales objectives
• Show flexibility and willingness to adapt to varying ministry needs, seasonal programming demands, and changing sales priorities
• Exhibit servant heart and Christ-like attitude in all ministry interactions and sales conversations
• Communicate with sales excellence both verbally and in writing across multiple ministry contexts
• Work collaboratively in team environments while maintaining individual accountability for sales results and revenue generation

SUPERVISORY RESPONSIBILITIES: 

Position DOES NOT have supervisory responsibilities. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions. 

While performing the duties of this job the employee is regularly required to stand, walk, and sit. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person and via various communication technologies. 

WORK ENVIRONMENT: 

Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times, particularly during family and youth programming periods.

***This position is a year round onsite office position and may require some traveling.

FOREST HOME EMPLOYMENT STATEMENT: 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. 

FOREST HOME CORE VALUES 

Surrender to Christ (Romans 12:1-2) 

• Abide with the Lord daily through study of His Word and prayer 
• Surrender to the Lord daily through obedience to His Word 
• Worship the Lord with the Forest Home Community 
• Commit to grow in your faith through regular attendance at a local church 
• Prioritize God, Family, and Work appropriately 
• Be prepared to share your testimony with staff or guests 
• Walk in Biblical purity (1 Timothy 4:12) by rejecting one's sinful nature 

Love (1 Corinthians 13) 

• Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) 
• Be respectful to others 
• Demonstrate compassion 

Serve (Philippians 2:3-11) 

• Give generously to God and others through time, talent and treasure 
• Seek to put others' needs above your own 
• Demonstrate humility in both spirit and deed 
• Actively look for ways to serve 

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) 

• Show loyalty to others, even when they are not present 
• Do the right thing, even when others are not present 
• Extend trust and seek to believe the best in others 
• Ask for forgiveness quickly when necessary 
• Be truthful and transparent with others 

Strive for Excellence (Colossians 3:23-24) 

• Demonstrate accountability with time and resources 
• Request and receive training 
• Desire to improve, and challenge others to do the same 
• Commit to exceeding guest expectations 
• Refuse mediocrity 

Engage in Community (1 Thessalonians 5:11-13) 

• Seek first to understand before being understood 
• Communicate clearly, empathetically and respectfully 
• Work through conflict Biblically (Matthew 18:15-17) 
• Participate in intentional and purposeful community activities 
• Partner with teammates for the goal of unity and team effectiveness 
• Play and appreciate "campy" fun 
• Faithfully pray for one another 

Innovate (Ephesians 3:20-21) 

• Dream Big 
• Proactively seek solutions 
• Think outside the box 
• Dream, plan and execute new ideas 
• Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26) 

Salary : $21 - $23