Student Support Coordinator

Job Title: Student Support Coordinator (Multiple Sites)
Department: Youth Services – Afterschool Programs
Status: Full-Time, In-Person, Non-Exempt
Schedule: 35 hours per week
Compensation: $30.22 – $35.71 hourly
Location: Jamaica, Queens, NY (Multiple Sites)

About Queens Community House (QCH)

Queens Community House (QCH) provides individuals and families with the tools to improve their lives and build healthy, inclusive communities. QCH seeks to transform our after-school programs in Jamaica, Queens into a model settlement house program. Through holistic community engagement and human services, we support improved outcomes for program participants and contribute to a higher quality of life in the Jamaica community.

The Student Support Coordinator is a key member of the Youth Services team, providing comprehensive student and family supports within QCH’s K–8 After-School Programs and contributing to the organization’s strategic objectives.

Position Overview

The Student Support Coordinator supports children and families while building a foundation in social work and student services. This community-based role addresses the social-emotional and behavioral needs of youth enrolled in K–8 after-school programs. QCH offers mentorship, professional development, and exposure to community-based services, making this role ideal for professionals seeking growth and meaningful impact.

Responsibilities

• Develop and maintain an active caseload; provide counseling support through individual and group sessions for K–8 after-school students.

• Build strong relationships with parents, teachers, and QCH staff to coordinate services, improve student behavior, address family needs, and increase family stability.

• Coach and guide program staff by modeling effective behavior management strategies to strengthen youth engagement.

• Contribute to program quality by identifying needs and implementing improvements, including supporting SEL curriculum development and staff training.

• Establish and maintain partnerships with external service providers to connect youth and families to community resources.

• Lead family engagement activities, including workshops promoting positive parenting practices.

• Maintain accurate documentation and ensure compliance with QCH policies and all funder requirements.

• Participate in program evaluation and continuous quality improvement initiatives.

Qualifications

Required:

• Master’s degree in Social Work (MSW), Mental Health Counseling, or related field. Licensure and SIFI certification preferred.

• Bachelor’s degree in Social Work (BSW) may be considered with a minimum of three (3) years of relevant experience.

• Minimum of two (2) years’ experience working with youth and families in case management, family engagement, and behavioral support in a community-based setting.

• Commitment to QCH’s mission and values.

• Excellent communication, collaboration, and documentation skills.

Preferred Skills:

• Knowledge of youth development principles.

• Experience in individual casework, group facilitation, activity management, and mediation.

• Familiarity with family engagement models and strategies.

• Ability to facilitate virtual counseling sessions and meetings.

• Flexibility to work evenings and weekends for special programs/events.

• Strong interpersonal, organizational, and communication skills.

• Ability to maintain confidentiality and professional demeanor.

• Comfort with data collection and using data to inform practice and track outcomes.

• Proactive approach with strong problem-solving abilities.

Benefits

QCH offers a competitive benefits package for full-time employees, including:

• Medical, dental, and vision insurance

• Employer-paid life insurance

• Pension plan with employer contribution

• Generous paid time off, including vacation, sick leave, personal days, and holidays

• Employee Assistance Program (EAP)

• Professional development and training opportunities

Benefits may vary based on position and union status.

Equal Employment Opportunity (EEO)

Queens Community House is an equal opportunity employer. QCH does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or familial status, veteran status, citizenship status, or any other legally protected characteristic.

QCH is committed to building a diverse workforce that reflects the communities we serve and strongly encourages individuals from underrepresented backgrounds to apply.