Join Our Mission at Queens Community House (QCH)

Job Title: Evening Front Desk Receptionist

Status: Part-Time
Location: Forest Hills, NY
Schedule: Monday – Friday, 25 hours per week
Hours: 4:30 PM – 9:30 PM
Compensation: $19–$22 per hour

About Queens Community House (QCH)

Queens Community House (QCH) provides a network of programs for children, youth, and older adults throughout the diverse communities of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.

We welcome individuals with diverse backgrounds and experiences who are inspired by our mission and motivated to make a meaningful impact in the communities we serve.

Position Overview

Queens Community House is seeking a reliable and professional Part-Time Evening Front Desk Receptionist to support operations at the Forest Hills Community Center during evening hours.

This position serves as the primary administrative and front-desk support in the evening, ensuring smooth program operations, welcoming visitors, and assisting staff, participants, and community members.

The Evening Front Desk Receptionist plays a key role in maintaining a safe, organized, and welcoming environment while providing administrative, logistical, and customer service support to programs and staff operating in the facility.

Key Responsibilities

Front Desk & Customer Service

• Serve as the primary point of contact for visitors, participants, and staff during evening hours
• Greet and assist community members, program participants, and guests in a professional and welcoming manner
• Answer and direct phone calls, inquiries, and emails
• Provide general information about programs, services, and schedules

Administrative Support

• Support program staff with administrative tasks such as copying, printing, scanning, and filing
• Assist with participant sign-in processes and documentation when needed
• Maintain organized records and ensure forms are completed accurately
• Support administrative staff with data entry and general office tasks

Facility & Operations Support

• Monitor evening use of classrooms and shared spaces to ensure scheduled programs run smoothly
• Assist with room set-ups and breakdowns for meetings, classes, and community events when needed
• Ensure shared spaces remain organized and presentable
• Report any facility issues or maintenance concerns to the Operations or Administrative team

Safety & Security

• Monitor building access during evening hours and ensure proper visitor protocols are followed
• Maintain awareness of who is in the building and support safe facility operations
• Respond appropriately to minor issues and escalate concerns to supervisors as needed

Coordination & Communication

• Maintain clear communication with program staff, administrative staff, and site leadership
• Support coordination of evening activities and help ensure programs stay on schedule
• Document important incidents, updates, or facility concerns during the shift

Qualifications

• High school diploma required
• Previous administrative, receptionist, or front desk experience preferred
• Professional and welcoming demeanor
• Strong organizational and time management skills
• Attention to detail
• Strong interpersonal and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with office equipment such as printers, scanners, and fax machines
• Ability to manage multiple priorities in a fast-paced environment
• Additional training or certification in administrative support or office management is a plus

What You’ll Get

Queens Community House offers a competitive compensation package and a supportive work environment, including:

• A collaborative, mission-driven workplace
• Opportunities to support programs that positively impact communities across Queens
• Queens Community House supplements the New York State Paid Family Leave benefit to ensure eligible employees receive full pay during approved leave
• Personal time off, including sick and vacation time
• Professional development, training, and networking opportunities

Equal Employment Opportunity

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Queens Community House maintains a Drug-Free Workplace.