Case Manager – CRED

Job Title: Case Manager – Community Resources for Employment and Development (CRED NYC)
Job Type: Full-Time
Compensation: $27.47–$30.22 per hour
Location: Jamacia, NY
Schedule: Monday–Friday, primarily 9:00 a.m.–5:00 p.m., with some evening hours required  between 5:00 p.m.–9:30 p.m., 1 to 2 times per week as needed. Flexibility required based on program needs.

Hours: 35 hours per week

About Queens Community House (QCH)

Queens Community House (QCH) is a multi-site, multi-service settlement house committed to empowering the diverse communities of Queens. Through a broad spectrum of programs, we support individuals of all ages in achieving their personal, educational, and career goals while fostering inclusive, thriving communities.

We welcome individuals from all backgrounds who share our commitment to social justice and community well-being.

Position Summary

QCH is seeking a participant-centered Case Manager to join the CRED Career Services team. This role works directly with young adults ages 18 – 40 to identify barriers, develop individualized plans, and support them in reaching their personal, educational, and career aspirations.

• Caseload: 20–30 participants per cohort
• Alumni Support: Outreach for up to 12 months post-program completion (approximately 60 participants annually)
• Reporting: Reports to the CRED Program Director

Key Responsibilities

Case Management

• Develop individualized service plans outlining short- and long-term goals.
• Conduct comprehensive assessments to support participants in exploring training and career pathways.
• Maintain accurate participant records (physical and digital) using SharePoint, DYCD Connect, and Salesforce.
• Conduct outreach, home visits, and follow-up services to support retention.
• Connect participants to QCH wraparound services and external community resources.

Collaboration & Support

• Collaborate with internal departments to connect participants with Family Support Services and other resources.
• Partner with Career Services colleagues to coordinate case management.
• Monitor grades, attendance, and overall progress to ensure continued participant success.

Family & Community Engagement

• Maintain consistent communication with parents/guardians to support participant achievement.
• Provide referrals and connections to community-based programs and supports.

Administrative Responsibilities

• Maintain detailed case notes and document all interactions in DYCD Connect and Salesforce.
• Attend team meetings, trainings, and professional development sessions.
• Represent QCH at stakeholder meetings and community events.

Intake & Admissions

• Support the CRED admissions process by participating in prospective student screening, interviews, and eligibility reviews.
• Conduct intake meetings and assessments to determine participant readiness and alignment with program goals.
• Maintain accurate documentation of all intake and enrollment decisions in DYCD Connect, Salesforce, and shared databases.
• Assist with onboarding and orientation for new participants to ensure a smooth transition into the program.
• Collaborate with the Program Director, Instructor(s) and Intake Team to refine intake procedures and improve participant experience.

Qualifications

• High School Diploma or GED is required
• 2–4 years of experience working with individuals involved in the criminal justice system, mental health, substance use, or behavioral health settings.
• Proficiency in Microsoft Office Suite and data tracking platforms such as DYCD Connect or Salesforce.
• Ability to manage multiple priorities while working independently and collaboratively.
• Availability for a full-time schedule with flexibility as needed.

Preferred Skills & Qualities

• Bachelor’s degree in psychology, social work, criminal justice, or related field.
• Strong interpersonal and communication skills for engaging youth, families, and partners.
• Experience facilitating workshops for youth or young adult audiences.
• Knowledge of the Fair Chance Act (preferred).
• Familiarity with community-based partners, referral systems, and support networks.
• Empathetic, mission-aligned approach to serving diverse communities.

What We Offer

QCH offers a competitive compensation package, including:

• Medical, Dental, and Vision Insurance
• Life Insurance & Flexible Spending Accounts (FSA)
• 403(b) Retirement Plan
• Paid Family Leave (with full pay during approved leave)
• Up to 27 days of PTO (17 days in the first year) 12 sick days
• Federal holidays off
• Ongoing training, professional development, and networking opportunities

Equal Opportunity Employer

Queens Community House is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status.
We maintain a drug-free workplace.