What are the responsibilities and job description for the Surveillance Supervisor - Milwaukee position at Forest County Potawatomi Community?
Here's What You’ll Be Doing
- Observes casino operation for irregular activity (e.g. cheating, theft) by either employees or patrons.
- Provides verbal and written reports of violations and suspicious behavior to supervisor.
- Keeps accurate documentation and/or logs of all suspicious activity and required reporting.
- Answers and screens incoming communication (e.g. telephone, two-way radio).
- Supervises shift operations and staff; ensures appropriate discipline as needed, operator performance is documented and annual performance appraisals are completed.
- Directs staff on surveillance techniques and activity; approves reports and consults with casino management as needed.
- Manages scheduling, payroll approval and leave requests for all shift staff.
- Manages proximity card re-printing process for casino employees.
- Performs other duties as assigned.
- High school diploma or equivalent.
- 3 years of related experience.
- Must be able to obtain and maintain a gaming license issued by the Forest County Potawatomi Gaming Commission.
- Working knowledge or ability to possess a working knowledge of the Indian Gaming Regulatory Act, Forest County Potawatomi Tribal-State Gaming Compact, Bank Secrecy Act, National Indian Gaming Commission Internal Control Standards, Tribal Minimum Internal Control Standards and internal controls/standard operating procedures for casino departments.
- Working knowledge of currency, ability to detect counterfeit documents (currency, money orders, checks, traveler’s checks, etc.), basic blackjack strategy, gaming scams and other criminal habits.
- Ability to operate surveillance equipment is essential and utilize office technology, software (e.g. Microsoft Office, computerized information systems) and their application to surveillance.
- Ability to focus while being seated and watching closed circuit television (CCTV) monitors for lengthy periods of time and upholding strict confidentiality is necessary.
- Able to demonstrate proficiency in problem solving techniques, effective communication, comprehension, and business-writing.
- Must successfully pass all applicable background checks and drug screens.
- Approximately 5 weeks of paid time off annually
- 3 weeks of paid holidays
- Premium free health insurance
- Flexible spending accounts
- Short term disability
- Life insurance
- 401k with match