What are the responsibilities and job description for the Quality Improvement Specialist position at Forest County Potawatomi Community?
Here’s What You’ll Be Doing
- Develop project plans and lead quality improvement activities and projects.
- Assist teams, departments, and service lines with implementing strategies to improve the patient experience, reduce costs, and improve patient clinical outcomes.
- Work collaboratively with leadership and staff to develop, implement, monitor, and champion processes improvement activities using the PDSA/AAAHC 10 step model.
- Manage incident and complaint reporting including performing investigations, identifying root cause and opportunities for improvement, and creating action plans.
- Assists with collecting data, monitoring, and supporting improvement in customer/patient satisfaction.
- Assists with research and development of Policy and Standard Operating Procedures as well as monitoring compliance.
- Assists with AAAHC or other accreditation processes including workbook and standards compliance, development of metrics, collecting data, creating reports, and monitoring of measures related to quality, regulatory, and tribal requirements.
- Minimum 2 years’ experience in healthcare or insurance quality improvement
- Minimum 1 year experience in quality improvement and/or project management
- Associates or Bachelor’s in healthcare related field preferred
- Microsoft Office suite (Outlook/Word/Excel/PowerPoint) proficiency
- Exceptional communication, organizational, facilitation skills and a strong team ethic is a must; ability to support and influence a team environment.
- Strong critical thinking and complex problem-solving skills required, act as Subject Matter Expert for improvement opportunities, provides suggestions and works with team members to remove barriers.
- FCP complies with all CDC vaccine and testing recommendations for healthcare professionals. Proof of immunizations is required and immunizations/testing provided upon hire.
- Approximately 5 weeks of paid time off annually
- 3 weeks of paid holidays
- Premium free health insurance
- Flexible spending accounts
- Short term disability
- Life insurance
- 401k with match