What are the responsibilities and job description for the Member Services Representative IV position at Forest Area Federal Credit Union?
Join Our Team as a Member Services Representative IV!
Are you passionate about helping people and guiding them through their financial journey? Forest Area FCU is seeking a Member Services Representative IV to provide top-notch service to our members while assisting with loans, accounts, and financial solutions.
What You’ll Do:
If you thrive in a member-focused environment and want to make a difference every day, apply today!
Are you passionate about helping people and guiding them through their financial journey? Forest Area FCU is seeking a Member Services Representative IV to provide top-notch service to our members while assisting with loans, accounts, and financial solutions.
What You’ll Do:
- Communicate regularly with members via phone and online platforms.
- Handle everyday transactions—debit disputes, wire transfers, stop payments, and more.
- Open personal, business, HSA, IRA accounts and assist with loan applications and closings.
- Offer financial counseling and recommend products to meet members’ needs.
- Support the Lending department with administrative tasks and documentation.
- Cross-sell loans, accounts, and other services while staying up-to-date on products.
- 3–5 years of related experience.
- Two-year degree or specialized certification/training preferred.
- Strong interpersonal skills, discretion, and problem-solving ability.
- Proficiency with banking systems and technology.
- Dynamic and supportive work environment.
- Opportunities for professional growth and product training.
- Make a real impact by helping members achieve their financial goals.
If you thrive in a member-focused environment and want to make a difference every day, apply today!