New Product Implementation Manager

JOB OVERVIEW

You will own the end-to-end launch readiness and production maturation of new hardware products — everything around the core engineering work that gets a product from "done engineering" to "successfully in market." You are the cross-functional glue between supply chain, operations, marketing, sales, customer support, IT, and finance, driving all workstreams to a coordinated launch and a stable production state.

This position reports to the Director of Engineering and is based in our San Diego headquarters.

As an NPI Manager you will have an opportunity to:

• Own the launch readiness program plan: milestones, dependencies, risk tracking, and readiness gates across all non-engineering workstreams
• Ensure supply chain readiness — supplier qualification, lead time alignment, material availability, and capacity confirmation for ramp
• Plan operations readiness — manufacturing ramp plans, part number setup, BOM governance, ERP/system configuration, and quality handoff
• Coordinate go-to-market execution: positioning, messaging alignment, launch timing, and market segmentation in partnership with Product and Marketing
• Coordinate sales enablement: training materials, battle cards, demo units, pricing inputs, and channel readiness
• Ensure customer support readiness — knowledge base, support tooling, returns/warranty processes, and escalation runbooks
• Ensure IT readiness — system integrations, SKU and catalog configuration in commerce/ERP platforms, tooling provisioning, and data flow validation end-to-end
• Ensure finance readiness — product costing sign-off, transfer pricing, revenue recognition setup, warranty reserve modeling, and budget alignment for launch spend
• Manage the plan for website, catalog, and collateral updates; coordinate PR/communications timing
• Run cross-functional launch readiness reviews; surface and resolve blockers across workstreams
• Track post-launch KPIs and drive production maturation until the product reaches stable, predictable volume

You have:

• 5 years in NPI, product operations, or launch program management in a consumer or B2B hardware company
• Demonstrated experience owning Program Management for GTM, supply chain readiness, and operations readiness simultaneously — not just tracking them
• Comfort operating in the space between engineering and business: you can read a BOM, talk to a CM, and then walk into a marketing planning session
• Strong program management fundamentals: you build the plan, own the schedule, and drive accountability without authority
• Sharp communicator who can tailor updates for a factory ops team and a VP of Marketing in the same day
• Experience with ERP systems (part number and BOM setup), CRM/sales tools, and launch coordination tooling

You might have:

• Experience in outdoor, sporting goods, or lifestyle hardware categories
• Background coordinating international supply chains and contract manufacturers
• Familiarity with channel sales (retail, e-commerce, distributor) launch requirements