What are the responsibilities and job description for the Entry Level Field Service Technician, Aurora CO position at FORERUNNER TECHNOLOGIES INC?
Description
The Field Service Technician must have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of phone systems, network and data equipment and be able to perform a wide range of services, from basic repair to full installations with little or no supervision. They must be team players and have good customer service and project management skills to ensure that the customer’s equipment is configured, programmed, or repaired according to the customer’s needs. Field Service Technicians must also possess good computer and organizational skills. They will also participate in the on-the-job training program and maintain a working knowledge of all equipment. They also need hand and finger dexterity and good eyesight with the ability to determine colors. This position requires daily travel, with some overnight travel possible on occasion. He or she must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected.
Requirements
IT Background a Plus
Performs installation, maintenance, and troubleshooting on Key and PABX phone systems
Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products
Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits
Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
Install cables and testing
Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required
At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
Protect confidential information, observe and participate in vehicle and office safety programs
Responsible and accountable for maintaining all company equipment to be operational at all times
Adhere to scheduled order completion and maintenance time frames.