What are the responsibilities and job description for the Patient Access Representative position at Forefront Dermatology?
About Forefront
When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.
You’ll Enjoy
As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact to the patient experience. To ensure we meet our patients' needs, it is your role to be patient, listen and answer any questions or concerns to create the best patient experience. This may sound simple but there are deep complexities to health insurance and each patient's needs are different. This is not a slow-paced customer service role. You are responsible for making their journey and experience great and we are seeking talent who has a passion for patients and a skillset to work quickly with accuracy all while keeping the patient top of mind.
Total Compensation and Rewards:
- Employee benefits- Medical, Dental, Vision
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- PTO/ Holiday pay
- Milestone bonuses
- Internal mobility
- Employee discounts
- Referral bonuses
Responsibilities
- Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information.
- Navigate through multiple systems and tools to ensure appointments are scheduled accurately all while putting the patient at ease, listening, and typing simultaneously.
- You will be responsible for learning about various health plans and expected to apply that knowledge post training.
- Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time)
- Problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment.
- Work on multiple screens quickly and expect the unexpected.
- Given the critical nature of assisting patients there are KPI’s attached to this role, you must be comfortable working in a metrics driven environment.
Qualifications
Education:
- High School Diploma or GED
- Must be 18 years of age
- 1 years’ experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens
- Must be present for all training days to ensure successful onboarding
- Home internet cannot be satellite internet and must be 90kbps downstream and upstream
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.