What are the responsibilities and job description for the Clinical Patient Access Representative position at Forefront Dermatology?
Come join our team! We have an immediate need for a Clinical Patient Access Representative in our Alpharetta, GA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
The Clinical Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.
Schedule:
Monday - Thursday 8AM- 5PM
Friday 8AM- 12PM
Here are just a few things we offer:
Access to health, dental, and vision insurance
Health Savings Account $500 matching contribution
Eligible for PTO and Holiday pay
Company paid life insurance and long-term disability (full-time only)
Access to voluntary short term disability insurance (full-time only)
Access to additional life insurance
Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
401K with employer contribution
Profit sharing
Employee discounts
And much more!
Responsibilities
- Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
- Explain insurance and financial policies when scheduling appointments.
- physician schedule templates when applicable.
- Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
- Accurately document patient concerns
- Explain insurance and financial policies when scheduling appointments.
- Answer telephone, screen calls, take messages, and provide information according to protocol.
- Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
- Answer telephone, screen calls, take messages, and provide information according to protocol.
- Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
- Perform other related duties as assigned.
Qualifications
EDUCATION
- High school diploma, GED/HSED, or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES
- 1-2 years of recent medical office experience in a similar capacity is preferred.
- Previous customer service experience is preferred.
- Proficient in basic computer functions.
- Ability to learn new software quickly.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 40 wpm is preferred.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive criticism and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.