What are the responsibilities and job description for the Product Specialist position at FordDirect?
At FordDirect, our emphasis on diversity is much more than words. We encourage you to be yourself. We open our minds and doors to all walks of life, respecting and celebrating the uniqueness within each of us. We value the voice and contributions of all team members.
The diversity of our team drives us, inspires us, and makes us proud to call FordDirect home.
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Job Summary
The Product Specialist for Insights & Business Intelligence will coordinate the development, maintenance, delivery, of product and lead performance metrics for both internal and external stakeholders. The Specialist will act as key liaison with users to assist in learning, troubleshooting and capturing user feedback that is transferred to product roadmaps for development.
The ideal candidate will have an understanding of Dealer needs for product and performance reporting, along with data insight needs within retail automotive. The Specialist will play a key part in troubleshooting and act as a level 1 for support. A strong customer service mindset is also required in response to questions and system functionality.
This position is a hybrid role which requires the employee to work in the office Tuesday, Wednesday, and Thursday.
Essential Functions
- Support day to day processes, coordination, and execution of assigned projects.
- Work with internal teams to create/coordinate content to be used for marketing, executive meetings, presentations, or training.
- Assist with multiple projects, working with teams to resolve issues and identify areas of concern or opportunity.
- Contribute to and/or develop presentations related to assigned project area of focus.
- Support the development of program or project updates as needed.
- Participate in the collaboration with business partners/vendors ensuring completion of deliverables.
- Collaborate with internal and external customers to align business needs for potential enhancements.
- Identify and understand emerging technologies, if applicable for assigned projects.
- Stay up to date on reporting, data, or metrics for assigned projects and provide insight and recommendations.
- Coordinate analytics requests as needed for assigned products.
Qualifications At FordDirect, we believe in diversity as a strength. You're encouraged to apply even if your experience or background doesn't precisely match the job description. Candidates who do not meet all listed qualifications may be considered based on the combination of relevant work experience and depth of expertise in job-related skills.
Experience
- Digital Marketing (2 years).
- Project coordination experience delivering on customer business needs (2 years).
- Experience with automotive projects is a plus.
Skills, Knowledge, and Abilities
- Managing deliverables to meet deadlines.
- Experience with Dealer product and performance reporting.
- Understanding of the automotive landscape, i.e., dealers and OEM, a plus.
- Proactively problem-solve and multitask while maintaining composure and attention to detail.
- Follow-through mindset to uphold a ‘close the loop’ culture.
- A positive approach to serving customers and providing exceptional customer service.
- Ability to demonstrate good judgment, high ethics, and project a professional image.
- Ability to work independently and as a collaborative team member with a positive ‘can do’ attitude.
- The drive to identify and seize opportunities for continuous improvement as business needs change.
- Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment.
- Exceptional interpersonal and business communication skills (written, verbal, listening).
- Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).
Education
Bachelor’s degree in Business, Marketing, Technology, or equivalent combination of education and work experience
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FordDirect is unable to provide visa sponsorship for this position. Only candidates permanently authorized to work in the United States will be considered.